I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?

Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate. Read more “I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?”

You have a horse in this race. Time to do something about it.

Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Read more “You have a horse in this race. Time to do something about it.”

A broken kneecap, a denied insurance claim — and a missed cruise

I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?

No, almost as bad. She broke her kneecap, but she thought she was covered by her travel insurance. She wasn’t. Read more “A broken kneecap, a denied insurance claim — and a missed cruise”

Hey Royal Caribbean, where’s my refund?

Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is to be believed.
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Are cruise lines “dumping” their sick passengers?

Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.
Read more “Are cruise lines “dumping” their sick passengers?”

Is this enough compensation? He waited too long to use his cruise voucher

Gregg Brady was looking forward to his February cruise on Royal Caribbean’s Voyager Of The Seas but the winds of fate were about to blow in a different direction. Just before his vacation, he had to be hospitalized and missed his sailing.

He didn’t have trip cancellation insurance, but Royal Caribbean agreed to issue vouchers of $171 per person — the equivalent of his taxes and port charges — for a future cruise. RCCL didn’t specify the duration of the vouchers.

That was more than three years ago.

You can probably guess what happened next, right? When Brady tried to redeem the voucher, RCCL informed him it had expired. Long ago.
Read more “Is this enough compensation? He waited too long to use his cruise voucher”

“Royal Caribbean should change its name to Pirates of the Caribbean”

majestyA word of warning to anyone taking a cruse: Don’t trust anyone with your valuables.

When a luggage porter took Jim Van Ness’s bag as he boarded Royal Caribbean’s Majesty of the Seas recently, he should have stopped him. “I didn’t intend to give my backpack with my cameras inside to the porters,” he told me. “But I laid it down to pick up my granddaughter and a porter grabbed it and off it went.”

Guess what happens next?
Read more ““Royal Caribbean should change its name to Pirates of the Caribbean””