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Elliott Report

Home
Features
Company Contacts
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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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Older couple in airplane seats reacting with dismay, hands to their faces, another jet visible outside

The Travel Troubleshooter

Help! Delta downgraded us and refused to pay for a place to sleep

They are both over 75. Up at 2 a.m., delayed by a storm, then held on the ramp in Atlanta waiting for a gate until the Boise connection…

ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Advocacy

Avis said she smoked in her rental car, but she had an alibi

Passenger in a first class seat looking down at a small basket of snacks on the armrest

On Travel

No-service summer: Why your vacation feels so cheap (but costs so much)

Essential Reading

Forum

Nobody was unruly, but the flight got canceled anyway

Commentary

States are doubling down on consumer protections. But why do airlines get a pass?

Destinations

In Queenstown, tourism sustainability comes down to earth

Problem Solved

StubHub says the Rick Springfield concert was postponed, but it wasn’t. Can I get a refund?

The Travel Troubleshooter

Who pays for a flat tire on a Turo rental? It’s complicated

Latest Stories

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

Advocacy

No, blood on the walls does not count as a vacation rental amenity

Hotel clerk asleep at the front desk while four guests wait in line with rolling suitcases

On Travel

The ugly truth about August travel: Why you should stay home—or do this

Airline passenger reaching up to a closed overhead bin latch with a worried look

Forum

Would you pay extra to use the overhead bin?

Cartoon traveler at an airport terminal looking up at a dollar bill folded into a paper airplane

Commentary

A stunning reversal for airline consumer rights

Commentary

More

Cartoon of a wary traveler with a suitcase standing beside a large blank billboard.

This summer’s biggest points swindle

Travel websites are asking you to do something strange this summer. They want you to write to Congress…

Cartoon of a wide-eyed woman staring at a computer screen while booking a trip, packed luggage stacked beside her.

Airlines want to hide the real price of your ticket. Should the government let them?

Remember what booking a flight used to be like? You would spot a $99 fare, click it, and…

Black and white cartoon of a cruise ship docked beside a high prison wall topped with razor wire and a guard tower.

The FBI wants you to report cruise crime. Then what?

The FBI has a message for cruise passengers as vacation season begins: if you are assaulted, kidnapped, or…

Black and white cartoon of an annoyed traveler with a rolling suitcase glaring at an airline agent behind a check-in counter.

You’re mad at the wrong machine

Does the TSA want to measure your luggage? You might think so after a viral aviation report warned…

Advocacy

More

Cartoon of two identical women seated side by side in adjacent airplane seats, one of them holding a white cat.

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Cartoon of a dismayed traveler with a suitcase pleading at a reception desk while an unsmiling clerk stands with his arms folded.

Is this the worst check-in policy in the history of travel?

Cartoon of a distressed blonde traveler holding a ticket at an airport counter, gesturing in protest at a giant Russian nesting doll standing in place of an agent.

I paid $500 for an upgrade on Swiss, then the airline kept it

Muted digital illustration of a distressed man in a suit sitting with his head in his hands at an airport, blurred travelers passing behind him.

The $1,863 mistake: Why a missing last name cost one passenger his ticket

Destinations

More

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Danielle Shanahan, Zealandia’s CEO, shows a visitor the innovative fence surrounding the ecosanctuary in Wellington, New Zealand.

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Vicky Tohopu, owner of NIU Shack in Raiatea, collects herbs for her vegan lunch

On Tahiti’s outer islands, time is the ultimate luxury

Safe Travels

More

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

Cartoon of a frazzled, dirt-smudged hiker waving both arms for help on a wooded shoreline beside her startled terrier, as a fisherman in a small boat approaches across the water.

No more digital detoxes? Why you should keep your phone with you when you travel

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