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Elliott Report

Home
Features
Company Contacts
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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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A worried traveler holds his head beside a completely empty airport baggage carousel

On Travel

Triple-stacking and high-low tracking: New strategies for preventing luggage loss

At baggage claim in Melbourne, Virgin Australia delivered everything but my son's purple rollaboard. Its system showed the bag scanned at origin and destination, then it vanished. That…

A puzzled hotel guest studies a receipt at the front desk while a weary clerk looks on

Forum

Resort fees have been “dead” for a year. Did anyone notice?

A puzzled hotel guest studies a long receipt at the front desk while a clerk looks on

Commentary

Rising hotel taxes need better disclosure. Here’s the fix.

Essential Reading

Safe Travels

Your hotel room isn’t guaranteed. Here’s the fine print they’re hoping you won’t read.

Problem Solved

Help! My $1,866 Lenovo Yoga is an expensive paperweight

The Travel Troubleshooter

Help! Swiss bumped us to the back of the plane, and now our refund is gone

Advocacy

Experian said his credit was unfrozen. So why couldn’t he buy a car?

On Travel

Travelers are facing more entry and exit fees than ever. Here’s what you need to know.

Latest Stories

A cartoon pilot in a vintage plane drops a barrage of falling bombs each marked with the letter F

Commentary

These 7 phrases will doom your consumer complaint

A puzzled traveler with a suitcase faces an airfare machine drawn as a slot machine with spinning 7s

Commentary

Honest pricing works in travel. Just ask Airbnb.

Donald Boyer is the business manager at Shotover Jet

Destinations

How Queenstown, New Zealand, is creating a greener adventure capital

A woman and a cat cover their ears and run from a violently shaking washing machine

Problem Solved

My GE washer is a heavy metal drummer, but I didn’t buy tickets to the show

Commentary

More

A traveler in headphones sits in an airport gate area staring uneasily at her phone

Pace the frontier? In travel, AI is already making our lives miserable

An algorithm sets your airfare. Another sets the hotel's rate. A third answers your complaint with a non-answer,…

A cartoon watchdog sits on an airfield watching a row of small parked jets in the distance

An air travel watchdog woke up after three years. It wants to bark at posters.

A federal committee created to give air travelers a voice inside the government meets this month for the…

Dejected man sitting on a step beneath a money-transfer storefront sign

Why I turned down a $15,000 case

Dirk Shearer says he was scammed out of $15,000 through a money transfer. He filed a claim, then…

Wary pedestrian checking his phone on a sidewalk as a ride-hail car waits at the curb

The price on your screen is fiction

What if a grocery store charged you more for milk because it knew how many kids you had?…

Advocacy

More

A lone figure carrying a guitar case walks toward an empty stage under a sunset sky

When your Daryl Hall concert is canceled but the refund is out of touch

A worried traveler with a backpack faces a gate agent pointing sternly at his rolling suitcase

Frontier Airlines baggage fees: When the sizer says yes but the agent says no

Stunned older couple standing beside a small car with a plume of dark smoke rising from it

Help! Budget says I smoked in my car—but these photos prove nothing!

Alarmed traveler facing an unsmiling agent across a counter with a monitor between them

Banned by JetBlue after booking through the wrong website

Destinations

More

A timber solar-powered cabin on a grassy slope above a braided river, snowy peaks behind

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Safe Travels

More

An anxious traveler with a suitcase stands on the airstairs of a jet, looking uneasy

Is travel insurance useless in a crisis? Here’s what you need to know

Alarmed traveler with a suitcase beside a rising bar chart labeled travel insurance cost

How to save money on travel insurance without giving up the coverage you need

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

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