Ridiculous pandemic excuses businesses use — and what they really mean

What kind of pandemic excuses have you heard lately?

From “extraordinary” circumstances to “it’s complicated,” companies are feeding you a line when they fail to meet their basic customer service obligations. Sometimes you need a dictionary to decipher the meaning behind the words and phrases in these excuses during the pandemic. Read more “Ridiculous pandemic excuses businesses use — and what they really mean”

Coronavirus fears: What you need to know about canceling your vacation

Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back? (Updated Aug 2)
Read more “Coronavirus fears: What you need to know about canceling your vacation”

Hate your shore excursion? This is how a credit card dispute will make things worse

If you hate your next shore excursion and the cruise line refuses your refund request, don’t expect a credit card dispute to save the day. It won’t. Joseph Campo can tell you.

After a salmon-fishing excursion in Alaska went all wrong, Campo asked Princess Cruises for his money back. When that didn’t happen, he filed a chargeback with his credit card company — and won. So he assumed that settled the matter.

It didn’t. Not even close. (reprint) Read more “Hate your shore excursion? This is how a credit card dispute will make things worse”