Gerald Stanton canceled a planned boat tour of the Panama Canal after suffering a terrible accident last fall.
That day trip through the canal was scheduled for January of this year — before the coronavirus crisis began. So why is the operator of this excursion blaming the eight-month refund delay on the pandemic?
That’s the $252 question that faces the Elliott Advocacy team today. Read more “How do I get a refund for this canceled boat tour?”
When Southwest Airlines cancels Peter Bell’s flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not. Read more “Southwest canceled my flight! Where is my refund for my EarlyBird fees?”
Troy Nicholas’ missing JCPenney studio photos of his grandchild disappeared at the start of the pandemic. He had prepaid for the images two weeks before he was supposed to pick them up. Now that the studio was closed, would he ever receive his photos? Read more “Are my missing JCPenney studio photos in the picture?”
What kind of pandemic excuses have you heard lately?
From “extraordinary” circumstances to “it’s complicated,” companies are feeding you a line when they fail to meet their basic customer service obligations. Sometimes you need a dictionary to decipher the meaning behind the words and phrases in these excuses during the pandemic. Read more “Ridiculous pandemic excuses businesses use — and what they really mean”
David Narita just wants his MacBook Pro problem fixed. But after he pays to have it repaired, Apple offers to fix it for free. Does he deserve a refund? Read more “How do I get my MacBrook Pro problem fixed (for free)?”
Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.
These consumers all hope to override the written contract they have with these providers and get a full refund.
But if you decide to cancel your vacation, can you get your money back? (Updated Aug 2)
Read more “Coronavirus fears: What you need to know about canceling your vacation”
Ruben Nieto is trying to fix his flight on Priceline. But the online travel agency won’t help him unless he pays a change fee. What can he do about this Priceline flight change?
Read more “What can I do about this Priceline flight change?”
Douglas Quara wants to know why we need consumer advocates — and maybe you do, too.
“I love that you help people,” he wrote in an email. “But why does it take involving someone like you, who has the power of the mighty sword — and can reach a large audience to shame large corporations — for those wronged to be vindicated and made whole?” Read more “Why do we need consumer advocates?”
What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars. Read more “What if your agent cancels your cruise by mistake — and then quits?”