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The government is letting airlines off the hook for some flight delays. Here’s what it means for you.
The government is about to let airlines off the hook for some flight delays. The change, which takes effect Oct. 19, moves 10 categories of delay and cancellation…
Commentary
MoreThe price on your screen is fiction
What if a grocery store charged you more for milk because it knew how many kids you had?…
Every customer should have the right to reach a human
Hackers cleaned out Amy Pollick's PayPal account. The bot offered to connect her to a human. She typed…
States are doubling down on consumer protections. But why do airlines get a pass?
Federal preemption was the last thing on Jamie Baltus's mind when she booked her tickets from Chicago to…
A stunning reversal for airline consumer rights
The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…