How do I get a refund for this canceled boat tour?

Gerald Stanton canceled a planned boat tour of the Panama Canal after suffering a terrible accident last fall.

That day trip through the canal was scheduled for January of this year — before the coronavirus crisis began. So why is the operator of this excursion blaming the eight-month refund delay on the pandemic?

That’s the $252 question that faces the Elliott Advocacy team today. Read more “How do I get a refund for this canceled boat tour?”

Ridiculous pandemic excuses businesses use — and what they really mean

What kind of pandemic excuses have you heard lately?

From “extraordinary” circumstances to “it’s complicated,” companies are feeding you a line when they fail to meet their basic customer service obligations. Sometimes you need a dictionary to decipher the meaning behind the words and phrases in these excuses during the pandemic. Read more “Ridiculous pandemic excuses businesses use — and what they really mean”

Coronavirus fears: What you need to know about canceling your vacation

Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back? (Updated Aug 2)
Read more “Coronavirus fears: What you need to know about canceling your vacation”