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Elliott Report

Home
Features
Company Contacts
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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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A shocked cruise passenger holds up a phone reading $3,967 added to booking, a cruise ship behind her

The Travel Troubleshooter

Can Princess Cruises charge you more after you paid in full?

Deborah Keck upgraded to a suite on the Star Princess, paid the $1,449 she was quoted, and got a confirmation reading paid in full. Months later Princess added…

A worried traveler with a backpack faces a gate agent pointing sternly at his rolling suitcase

Advocacy

Frontier Airlines baggage fees: When the sizer says yes but the agent says no

A traveler in a straw hat frames a shot with a 35 mm film camera in an old desert city

On Travel

Analog travel: why film cameras and paper maps are back

Essential Reading

Forum

The government is letting airlines off the hook for some flight delays. Here’s what it means for you.

Commentary

An air travel watchdog woke up after three years. It wants to bark at posters.

Destinations

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Problem Solved

Help! Amazon said “yes” to a $179 refund—and then it said “no”

The Travel Troubleshooter

Why did Dollar charge me $1,858 for a car they didn’t have?

Latest Stories

Stunned older couple standing beside a small car with a plume of dark smoke rising from it

Advocacy

Help! Budget says I smoked in my car—but these photos prove nothing!

Cartoon robot typing a glowing five-star Best hotel ever review on a laptop

On Travel

How AI bots are deceiving travelers—and what to do about it

Dejected man sitting on a step beneath a money-transfer storefront sign

Commentary

Why I turned down a $15,000 case

Traveler with luggage on an airport ramp looking up in confusion, a question mark above his head

Forum

A week that changed everything for air travelers

Commentary

More

Wary pedestrian checking his phone on a sidewalk as a ride-hail car waits at the curb

The price on your screen is fiction

What if a grocery store charged you more for milk because it knew how many kids you had?…

Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Every customer should have the right to reach a human

Hackers cleaned out Amy Pollick's PayPal account. The bot offered to connect her to a human. She typed…

A cartoon scene under a wide blue sky. A dark-haired woman in a white shirt and teal skirt stands on bare sandy ground holding the hand of a small boy in a green shirt. Both are seen from behind and below, faces tilted upward. High above them a white airliner climbs away trailing thin contrails. Low buildings and floodlight masts sit on the horizon at the right. airline preemption

States are doubling down on consumer protections. But why do airlines get a pass?

Federal preemption was the last thing on Jamie Baltus's mind when she booked her tickets from Chicago to…

Cartoon traveler at an airport terminal looking up at a dollar bill folded into a paper airplane

A stunning reversal for airline consumer rights

The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…

Advocacy

More

Alarmed traveler facing an unsmiling agent across a counter with a monitor between them

Banned by JetBlue after booking through the wrong website

Five dogs of different sizes sitting together in an open hotel elevator

How to get a refund when your luxury hotel stay goes to the dogs

ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Avis said she smoked in her rental car, but she had an alibi

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

No, blood on the walls does not count as a vacation rental amenity

Destinations

More

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Safe Travels

More

Alarmed traveler with a suitcase beside a rising bar chart labeled travel insurance cost

How to save money on travel insurance without giving up the coverage you need

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

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