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Elliott Report

Home
Features
Company Contacts
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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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Our nonprofit advocacy team investigates consumer problems and gets real resolutions — refunds recovered, bans overturned, tickets restored. No fees, ever.

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Ticket holder sitting on the sidewalk outside a lit theater marquee with his phone on the pavement

Problem Solved

StubHub says the Rick Springfield concert was postponed, but it wasn’t. Can I get a refund?

Craig Field bought tickets to a Rick Springfield concert through StubHub. The show was postponed once and given a new date. StubHub never updated the change in its…

Driver standing beside a stranded SUV on a rural road with a wheel removed and leaning against it

The Travel Troubleshooter

Who pays for a flat tire on a Turo rental? It’s complicated

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

Advocacy

No, blood on the walls does not count as a vacation rental amenity

Essential Reading

On Travel

The ugly truth about August travel: Why you should stay home—or do this

Forum

Would you pay extra to use the overhead bin?

Commentary

A stunning reversal for airline consumer rights

Safe Travels

More travelers are losing their insurance claims because of this. Don’t be one of them.

Problem Solved

My hotel reservation disappeared. Why won’t Booking.com refund me for my new room?

Latest Stories

Cartoon of an alarmed woman holding an American Express card in one hand and a glowing phone in the other.

The Travel Troubleshooter

Viva Aerobus canceled my flight. Why did it send my $844 refund to the wrong bank?

Cartoon of two identical women seated side by side in adjacent airplane seats, one of them holding a white cat.

Advocacy

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Cartoon of a man in sunglasses relaxing on a yellow lounger with a cocktail beside an empty pool and palm trees.

On Travel

Coolcations aren’t cool anymore. Why you should book a trip to a hot place

Cartoon of a wary airline passenger glancing sideways at the small white humanoid robot seated beside her.

Forum

Should airlines ban robots?

Commentary

More

Cartoon of a wary traveler with a suitcase standing beside a large blank billboard.

This summer’s biggest points swindle

Travel websites are asking you to do something strange this summer. They want you to write to Congress…

Cartoon of a wide-eyed woman staring at a computer screen while booking a trip, packed luggage stacked beside her.

Airlines want to hide the real price of your ticket. Should the government let them?

Remember what booking a flight used to be like? You would spot a $99 fare, click it, and…

Black and white cartoon of a cruise ship docked beside a high prison wall topped with razor wire and a guard tower.

The FBI wants you to report cruise crime. Then what?

The FBI has a message for cruise passengers as vacation season begins: if you are assaulted, kidnapped, or…

Black and white cartoon of an annoyed traveler with a rolling suitcase glaring at an airline agent behind a check-in counter.

You’re mad at the wrong machine

Does the TSA want to measure your luggage? You might think so after a viral aviation report warned…

Advocacy

More

Cartoon of a dismayed traveler with a suitcase pleading at a reception desk while an unsmiling clerk stands with his arms folded.

Is this the worst check-in policy in the history of travel?

Cartoon of a distressed blonde traveler holding a ticket at an airport counter, gesturing in protest at a giant Russian nesting doll standing in place of an agent.

I paid $500 for an upgrade on Swiss, then the airline kept it

Muted digital illustration of a distressed man in a suit sitting with his head in his hands at an airport, blurred travelers passing behind him.

The $1,863 mistake: Why a missing last name cost one passenger his ticket

Cartoon of a distressed man holding a paper marked "BANNED" and clutching his head in a rental car lot, while a smiling rental agent gestures beside a row of cars.

Banned for a century: How one driver beat the car rental blacklist

Destinations

More

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Danielle Shanahan, Zealandia’s CEO, shows a visitor the innovative fence surrounding the ecosanctuary in Wellington, New Zealand.

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Vicky Tohopu, owner of NIU Shack in Raiatea, collects herbs for her vegan lunch

On Tahiti’s outer islands, time is the ultimate luxury

Safe Travels

More

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

Cartoon of a frazzled, dirt-smudged hiker waving both arms for help on a wooded shoreline beside her startled terrier, as a fisherman in a small boat approaches across the water.

No more digital detoxes? Why you should keep your phone with you when you travel

from leaving the tv on to packing door alarms, travelers are getting innovative about hotel room security. learn how to enhance your safety on the road.

New ways to make your hotel room safe

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