Advocacy
Help! Microsoft locked my account and won’t let me back in!
John Curtin had 20 years of his life in his Microsoft account: banking records, mortgage papers, a visa application. He paid $84 a year for it. Then Microsoft…
Commentary
MoreThese 7 phrases will doom your consumer complaint
Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…
Honest pricing works in travel. Just ask Airbnb.
A cheap airfare catches your eye, you click, and the boxes pop up. Forty dollars for a checked…
Pace the frontier? In travel, AI is already making our lives miserable
An algorithm sets your airfare. Another sets the hotel's rate. A third answers your complaint with a non-answer,…
An air travel watchdog woke up after three years. It wants to bark at posters.
A federal committee created to give air travelers a voice inside the government meets this month for the…