Commentary
Only 3 airline seats left? Prove it.
Only 3 seats left at this fare. Booked 17 times today. A clock ticks down beside the price. If you are booking a holiday trip, you have surely…
Commentary
MoreGuilty until proven innocent? You are if you rent a car.
Minutes after Howard Gross picked up his Alamo rental in Nice, a tire warning light came on. An…
Rising hotel taxes need better disclosure. Here’s the fix.
You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…
These 7 phrases will doom your consumer complaint
Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…
Honest pricing works in travel. Just ask Airbnb.
A cheap airfare catches your eye, you click, and the boxes pop up. Forty dollars for a checked…