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Travelers scattered across a vast station hall, each looking down at a glowing phone

On Travel

The Great Disconnect: Here’s why travel is lonelier than ever

You take your seat on the plane and realize you have not spoken to a single person since you arrived at the airport. Not at the kiosk. Not…

Traveler scowling at his phone beside a terminal window with parked aircraft outside

Forum

Since when does an airline change your itinerary without asking?

Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Commentary

Every customer should have the right to reach a human

Young child standing on an airplane seat while nearby passengers watch with concern

Forum

Nobody was unruly, but the flight got canceled anyway

A cartoon scene under a wide blue sky. A dark-haired woman in a white shirt and teal skirt stands on bare sandy ground holding the hand of a small boy in a green shirt. Both are seen from behind and below, faces tilted upward. High above them a white airliner climbs away trailing thin contrails. Low buildings and floodlight masts sit on the horizon at the right. airline preemption

Commentary

States are doubling down on consumer protections. But why do airlines get a pass?

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

Destinations

In Queenstown, tourism sustainability comes down to earth

Ticket holder sitting on the sidewalk outside a lit theater marquee with his phone on the pavement

Problem Solved

StubHub says the Rick Springfield concert was postponed, but it wasn’t. Can I get a refund?

Commentary

Cartoon traveler at an airport terminal looking up at a dollar bill folded into a paper airplane

A stunning reversal for airline consumer rights

The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…

Cartoon of a wary traveler with a suitcase standing beside a large blank billboard.

This summer’s biggest points swindle

Travel websites are asking you to do something strange this summer. They want you to write to Congress…

Cartoon of a wide-eyed woman staring at a computer screen while booking a trip, packed luggage stacked beside her.

Airlines want to hide the real price of your ticket. Should the government let them?

Remember what booking a flight used to be like? You would spot a $99 fare, click it, and…

Black and white cartoon of a cruise ship docked beside a high prison wall topped with razor wire and a guard tower.

The FBI wants you to report cruise crime. Then what?

The FBI has a message for cruise passengers as vacation season begins: if you are assaulted, kidnapped, or…

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

No, blood on the walls does not count as a vacation rental amenity

Cartoon of two identical women seated side by side in adjacent airplane seats, one of them holding a white cat.

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Cartoon of a dismayed traveler with a suitcase pleading at a reception desk while an unsmiling clerk stands with his arms folded.

Is this the worst check-in policy in the history of travel?

Cartoon of a distressed blonde traveler holding a ticket at an airport counter, gesturing in protest at a giant Russian nesting doll standing in place of an agent.

I paid $500 for an upgrade on Swiss, then the airline kept it

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Danielle Shanahan, Zealandia’s CEO, shows a visitor the innovative fence surrounding the ecosanctuary in Wellington, New Zealand.

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Vicky Tohopu, owner of NIU Shack in Raiatea, collects herbs for her vegan lunch

On Tahiti’s outer islands, time is the ultimate luxury

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

Cartoon of a frazzled, dirt-smudged hiker waving both arms for help on a wooded shoreline beside her startled terrier, as a fisherman in a small boat approaches across the water.

A company wronged you. We help you fight back.

Or do it yourself.

The Great Disconnect: Here’s why travel is lonelier than ever

Since when does an airline change your itinerary without asking?

Every customer should have the right to reach a human

Nobody was unruly, but the flight got canceled anyway

States are doubling down on consumer protections. But why do airlines get a pass?

In Queenstown, tourism sustainability comes down to earth

StubHub says the Rick Springfield concert was postponed, but it wasn’t. Can I get a refund?

A stunning reversal for airline consumer rights

This summer’s biggest points swindle

Airlines want to hide the real price of your ticket. Should the government let them?

The FBI wants you to report cruise crime. Then what?

Advocacy

No, blood on the walls does not count as a vacation rental amenity

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Is this the worst check-in policy in the history of travel?

I paid $500 for an upgrade on Swiss, then the airline kept it

Destinations

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Can Wellington become the world’s first zero-waste capital?

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

On Tahiti’s outer islands, time is the ultimate luxury

Safe Travels

More travelers are losing their insurance claims because of this. Don’t be one of them.

How an airport sandwich could destroy your next vacation

Do I still need to take photos of my rental car?

No more digital detoxes? Why you should keep your phone with you when you travel

A company wronged you. We help you fight back.

Or do it yourself.

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Commentary

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Destinations

Safe Travels

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