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Elliott Report

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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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Traveler scowling at his phone beside a terminal window with parked aircraft outside

Forum

Since when does an airline change your itinerary without asking?

Your inbound is late, so software decides you will miss your connection and moves you to a later flight. Then your first flight makes up time. You reach…

Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Commentary

Every customer should have the right to reach a human

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Safe Travels

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Essential Reading

Problem Solved

My Alfa Romeo’s dashboard is falling apart and the warranty won’t cover it

The Travel Troubleshooter

Help! Delta downgraded us and refused to pay for a place to sleep

Advocacy

Avis said she smoked in her rental car, but she had an alibi

On Travel

No-service summer: Why your vacation feels so cheap (but costs so much)

Forum

Nobody was unruly, but the flight got canceled anyway

Latest Stories

A cartoon scene under a wide blue sky. A dark-haired woman in a white shirt and teal skirt stands on bare sandy ground holding the hand of a small boy in a green shirt. Both are seen from behind and below, faces tilted upward. High above them a white airliner climbs away trailing thin contrails. Low buildings and floodlight masts sit on the horizon at the right. airline preemption

Commentary

States are doubling down on consumer protections. But why do airlines get a pass?

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

Destinations

In Queenstown, tourism sustainability comes down to earth

Ticket holder sitting on the sidewalk outside a lit theater marquee with his phone on the pavement

Problem Solved

StubHub says the Rick Springfield concert was postponed, but it wasn’t. Can I get a refund?

Driver standing beside a stranded SUV on a rural road with a wheel removed and leaning against it

The Travel Troubleshooter

Who pays for a flat tire on a Turo rental? It’s complicated

Commentary

More

Cartoon traveler at an airport terminal looking up at a dollar bill folded into a paper airplane

A stunning reversal for airline consumer rights

The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…

Cartoon of a wary traveler with a suitcase standing beside a large blank billboard.

This summer’s biggest points swindle

Travel websites are asking you to do something strange this summer. They want you to write to Congress…

Cartoon of a wide-eyed woman staring at a computer screen while booking a trip, packed luggage stacked beside her.

Airlines want to hide the real price of your ticket. Should the government let them?

Remember what booking a flight used to be like? You would spot a $99 fare, click it, and…

Black and white cartoon of a cruise ship docked beside a high prison wall topped with razor wire and a guard tower.

The FBI wants you to report cruise crime. Then what?

The FBI has a message for cruise passengers as vacation season begins: if you are assaulted, kidnapped, or…

Advocacy

More

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

No, blood on the walls does not count as a vacation rental amenity

Cartoon of two identical women seated side by side in adjacent airplane seats, one of them holding a white cat.

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Cartoon of a dismayed traveler with a suitcase pleading at a reception desk while an unsmiling clerk stands with his arms folded.

Is this the worst check-in policy in the history of travel?

Cartoon of a distressed blonde traveler holding a ticket at an airport counter, gesturing in protest at a giant Russian nesting doll standing in place of an agent.

I paid $500 for an upgrade on Swiss, then the airline kept it

Destinations

More

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Danielle Shanahan, Zealandia’s CEO, shows a visitor the innovative fence surrounding the ecosanctuary in Wellington, New Zealand.

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Vicky Tohopu, owner of NIU Shack in Raiatea, collects herbs for her vegan lunch

On Tahiti’s outer islands, time is the ultimate luxury

Safe Travels

More

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

Cartoon of a frazzled, dirt-smudged hiker waving both arms for help on a wooded shoreline beside her startled terrier, as a fisherman in a small boat approaches across the water.

No more digital detoxes? Why you should keep your phone with you when you travel

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