Commentary
“Debanked” by your frequent flier program? You should have rights
By all outward appearances, Ari and Shanna Nachison did what airline loyalty programs want their best customers to do. They joined American Airlines’ AAdvantage program, signed up for…
Commentary
MoreThe rest of the world is protecting air travelers. Why isn’t the U.S.?
You feel it at the gate when your flight is delayed a third time and nobody offers an…
Guilty until proven innocent? You are if you rent a car.
Minutes after Howard Gross picked up his Alamo rental in Nice, a tire warning light came on. An…
Rising hotel taxes need better disclosure. Here’s the fix.
You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…
These 7 phrases will doom your consumer complaint
Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…