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Elliott Report

Home
Features
Company Contacts
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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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Cartoon robot typing a glowing five-star Best hotel ever review on a laptop

On Travel

How AI bots are deceiving travelers—and what to do about it

Kishore Bitra thought he had found the perfect hotel. The reviews praised its upscale amenities and its attentive service. Then he checked in: broken air conditioner, dirty sheets,…

Dejected man sitting on a step beneath a money-transfer storefront sign

Commentary

Why I turned down a $15,000 case

Traveler with luggage on an airport ramp looking up in confusion, a question mark above his head

Forum

A week that changed everything for air travelers

Essential Reading

Safe Travels

How to save money on travel insurance without giving up the coverage you need

Problem Solved

How to find $4,762 when Comcast says it’s gone

The Travel Troubleshooter

Avis said his car was stolen, but he was just waiting for a new debit card

Advocacy

Banned by JetBlue after booking through the wrong website

On Travel

Do you have a high travel IQ? Here’s how you can tell

Latest Stories

Wary traveler with a shoulder bag stands as a large camera points at his face at a checkpoint

Forum

Americans are tearing down surveillance cameras. Why not at the airport?

Wary pedestrian checking his phone on a sidewalk as a ride-hail car waits at the curb

Commentary

The price on your screen is fiction

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Destinations

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Older couple checking a phone at the edge of a concert crowd below a Bruno Mars stage screen

Problem Solved

The Bruno Mars ticket glitch that only affected fans with disabilities

Commentary

More

Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Every customer should have the right to reach a human

Hackers cleaned out Amy Pollick's PayPal account. The bot offered to connect her to a human. She typed…

A cartoon scene under a wide blue sky. A dark-haired woman in a white shirt and teal skirt stands on bare sandy ground holding the hand of a small boy in a green shirt. Both are seen from behind and below, faces tilted upward. High above them a white airliner climbs away trailing thin contrails. Low buildings and floodlight masts sit on the horizon at the right. airline preemption

States are doubling down on consumer protections. But why do airlines get a pass?

Federal preemption was the last thing on Jamie Baltus's mind when she booked her tickets from Chicago to…

Cartoon traveler at an airport terminal looking up at a dollar bill folded into a paper airplane

A stunning reversal for airline consumer rights

The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…

Cartoon of a wary traveler with a suitcase standing beside a large blank billboard.

This summer’s biggest points swindle

Travel websites are asking you to do something strange this summer. They want you to write to Congress…

Advocacy

More

Five dogs of different sizes sitting together in an open hotel elevator

How to get a refund when your luxury hotel stay goes to the dogs

ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Avis said she smoked in her rental car, but she had an alibi

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

No, blood on the walls does not count as a vacation rental amenity

Cartoon of two identical women seated side by side in adjacent airplane seats, one of them holding a white cat.

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Destinations

More

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Danielle Shanahan, Zealandia’s CEO, shows a visitor the innovative fence surrounding the ecosanctuary in Wellington, New Zealand.

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Safe Travels

More

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

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