Commentary
An air travel watchdog woke up after three years. It wants to bark at posters.
A federal committee created to give air travelers a voice inside the government meets this month for the first time in three years. It has four members, one…
Commentary
MoreThe price on your screen is fiction
What if a grocery store charged you more for milk because it knew how many kids you had?…
Every customer should have the right to reach a human
Hackers cleaned out Amy Pollick's PayPal account. The bot offered to connect her to a human. She typed…
States are doubling down on consumer protections. But why do airlines get a pass?
Federal preemption was the last thing on Jamie Baltus's mind when she booked her tickets from Chicago to…
A stunning reversal for airline consumer rights
The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…