Troy Nicholas’ missing JCPenney studio photos of his grandchild disappeared at the start of the pandemic. He had prepaid for the images two weeks before he was supposed to pick them up. Now that the studio was closed, would he ever receive his photos? “Are my missing JCPenney studio photos in the picture?”
What kind of pandemic excuses have you heard lately?
From “extraordinary” circumstances to “it’s complicated,” companies are feeding you a line when they fail to meet their basic customer service obligations. Sometimes you need a dictionary to decipher the meaning behind the words and phrases in these excuses during the pandemic. “Ridiculous pandemic excuses businesses use — and what they really mean”
David Narita just wants his MacBook Pro problem fixed. But after he pays to have it repaired, Apple offers to fix it for free. Does he deserve a refund? “How do I get my MacBrook Pro problem fixed (for free)?”
Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.
These consumers all hope to override the written contract they have with these providers and get a full refund.
But if you decide to cancel your vacation, can you get your money back? (Updated Aug 2)
“Coronavirus fears: What you need to know about canceling your vacation”
Ruben Nieto is trying to fix his flight on Priceline. But the online travel agency won’t help him unless he pays a change fee. What can he do about this Priceline flight change?
“What can I do about this Priceline flight change?”
Douglas Quara wants to know why we need consumer advocates — and maybe you do, too.
“I love that you help people,” he wrote in an email. “But why does it take involving someone like you, who has the power of the mighty sword — and can reach a large audience to shame large corporations — for those wronged to be vindicated and made whole?” “Why do we need consumer advocates?”
What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars. “What if your agent cancels your cruise by mistake — and then quits?”
If you hate your next shore excursion and the cruise line refuses your refund request, don’t expect a credit card dispute to save the day. It won’t. Joseph Campo can tell you.
After a salmon-fishing excursion in Alaska went all wrong, Campo asked Princess Cruises for his money back. When that didn’t happen, he filed a chargeback with his credit card company — and won. So he assumed that settled the matter.
It didn’t. Not even close. (reprint) “Hate your shore excursion? This is how a credit card dispute will make things worse”
While Scott Kirn was on vacation in Bali, he learned that EVA Air had canceled his flight home. Days turned into months as he pursued a refund for that flight from Priceline. Had his refund disappeared into thin air? Kirn had to embark on a long, frustrating journey to get his money back — with help from Elliott Advocacy.