Dave Polini just wants his watch repaired. A national watch repair store, Watch Repairs USA, accepted it almost a year ago — and that’s the last time he saw it. Can we fix this problem? “Can you help me finally get my watch repaired?”
What if you don’t want to tip on your cruise? Or maybe you’re not against cruise gratuities, but prefer to give on a person by person basis. Can the cruise line force you to pay a set amount for the crew’s bonus?
That’s the question Laurie May wants answered. She says Oceania recently blindsided her by adding $320 to the cost of her 10-day European cruise. The reason? Automatically added gratuities.
Now she wants the Elliott Advocacy team to retrieve the crew bonus and put it back in her wallet. But is that something we can do? (Reprint/Sept. 2019/updated June 2020)
When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.
Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?
The Groupon deal for Miraclash seemed like the perfect solution to Sherry Tedeschi’s eyelash growth problem. But everything that followed made Tedeschi want to tear out what was left of her lashes. When she didn’t receive the product, she embarked on a difficult quest for a Groupon refund. “How can I get a Groupon refund?”
If the coronavirus caused your airline to cancel your upcoming flight, you might be wondering how to get your refund. Well, wonder no more.
Every day, the airline industry is coming up with new, surprising ways to avoid paying those cash refunds. But our team is here to make sure you know what your airline does — and doesn’t owe you during this pandemic. Here is the guidance you need to ensure you won’t miss any refund owed to you. “If coronavirus made your airline cancel your flight, this is how to get a refund”
Evan Hunt recently made an embarrassing self-ticketing mistake on American Airlines that forced him to miss a business meeting. His time zone confusion led him to take a flight to Hong Kong that landed as scheduled — but one day too late for the important meeting.
So why is he contacting a consumer advocacy organization about this blunder? (Reprint/March 16, 2019) “My American Airlines flight was on time, but I arrived on the wrong day!”
Donna Sandfort has a feeling that she recently was hit with a scam after she bought some theater tickets. When the venue suddenly canceled her tickets, she expected a refund. But there’s a third party involved and that complicated things. “Were these theater tickets just a scam?”
Marie Kvistero was looking forward to rest and relaxation in her hotel room that summer day in August 2017. But she wouldn’t get either. The hotel was closed for renovations — and there was no one there to help her. (Reprint) “My hotel is closed for renovations! Now what?”
Bonnie Orlin doesn’t know the two people who used her stolen American Airlines miles to travel around the world. But, she says, the airline promised to restore the hacked miles to her account. However, nearly a year later, her 120,000 miles are still missing.
Is this case hopeless? (Reprint/Oct 2019) “This is how to get your stolen American Airlines miles back”