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Elliott Report

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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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A historic blizzard grounded Karen Carano on the day her Road Scholar tour to Chile and Argentina began. Delta canceled her flight, the rebooking options vanished, and Road Scholar said she had canceled. It then kept her $5,999 program fee.

The Travel Troubleshooter

A blizzard canceled my flight. Why won’t Road Scholar refund my $5,999 trip?

A historic blizzard grounded Karen Carano on the day her Road Scholar tour to Chile and Argentina began. Delta canceled her flight, the rebooking options vanished, and Road…

A cartoon of a worried airline pilot in uniform holding a tablet, standing alone against a blue background.

Advocacy

Amazon deleted his 25-year history. Here is how he got it back.

A cartoon of three wide-eyed travelers rushing toward a jet bridge, pulling rolling suitcases in a hurried line.

On Travel

Holiday flights are packed. Board last anyway.

Essential Reading

Forum

Look who decided your airline seat is big enough

Commentary

Let’s end the gotcha clause that’s making your hotel room more expensive

Destinations

Secret tunnels, breathing lamps: How Capella created a sustainable resort in Sydney

Problem Solved

Samsung sent my broken projector back and called the case completed. Is there a way out?

The Travel Troubleshooter

American Airlines promised me a $650 refund for bumping me. Why did it only give me a $250 credit?

Latest Stories

A crayon-style drawing of an unhappy woman leaning on a large yellow shipping box beside the broken pieces of a terra-cotta flowerpot scattered across the floor.

Advocacy

UPS broke my flowerpots and now it’s stonewalling my refund. Can the A-Team help?

A cartoon of a passenger jet flying through a blue sky while a trail of amenity kits, plastic bottles, snack packets and other in-flight waste spills out behind it.

On Travel

How useless extras are driving up your airfare

A cartoon of a woman with wild, windblown hair and an intense expression talking on her phone in front of the White House, illustrating an over-the-top complaint call.

Forum

Where’s the line between a consumer complaint — and crazy?

A minimalist ink drawing of a dejected traveler slumped on an airport bench with his head bowed as a plane takes off in the distance, illustrating a frequent flier shut out of a loyalty program.

Commentary

“Debanked” by your frequent flier program? You should have rights

Commentary

More

A minimalist black-and-white illustration of a bespectacled traveler standing alone in front of a low airport terminal, looking at his phone as he weighs a booking decision.

Only 3 airline seats left? Prove it.

Only 3 seats left at this fare. Booked 17 times today. A clock ticks down beside the price.…

A minimalist black-and-white illustration of a long line of travelers with suitcases waiting beneath a large dark sky, suggesting passengers left stranded and unprotected at the airport.

The rest of the world is protecting air travelers. Why isn’t the U.S.?

You feel it at the gate when your flight is delayed a third time and nobody offers an…

Guilty until proven innocent? You are if you rent a car.

Minutes after Howard Gross picked up his Alamo rental in Nice, a tire warning light came on. An…

A puzzled hotel guest studies a long receipt at the front desk while a clerk looks on

Rising hotel taxes need better disclosure. Here’s the fix.

You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…

Advocacy

More

An illustration of a worried young woman standing at a train station as fire and smoke rise over the rail lines and a high-speed train behind her, evoking the arson attack that disrupted her travel in France.

An arson attack in France doubled her car rental bill. Does she have to pay?

A cartoon man lies awake in bed clutching his blanket with a frightened look as a large THUMP sound effect appears above him, illustrating a guest jolted awake by heavy overhead noise in a rental advertised as quiet.

Airbnb promised a refund for a noisy rental. Then it went quiet.

A cartoon servicemember in a green military uniform holds up his own black modem and router, pointing at it with a worried look, with a palm tree and small house sketched behind him to suggest a move to a new duty station.

Can your internet provider charge you for equipment you already own?

Help! Microsoft locked my account and won’t let me back in!

Destinations

More

Rock Wallabies at Mt Rothwell Safe Haven

How conservationists and visitors are saving endangered wallabies in Melbourne

Château de Candes co-owner Monique Pignet on the balcony of the château's master bedroom.

How a French château became a modern art spa — minus the clichés

Donald Boyer is the business manager at Shotover Jet

How Queenstown, New Zealand, is creating a greener adventure capital

A timber solar-powered cabin on a grassy slope above a braided river, snowy peaks behind

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Safe Travels

More

Achim Laber, a ranger at Feldberg Nature Reserve, surveys the fall landscape on one of the resort's ski slopes.

In Germany’s Black Forest, winter isn’t a sure thing anymore

A shadowy figure peers into a darkened hotel room through a sliding door, with an unmade bed and an open laptop visible inside, illustrating the vulnerability of a hotel room left unsecured.

Is your hotel room safe? The mistake you’re making right now

A weary traveler with a suitcase is waved past the elevator toward a guest room by a bellhop

Your hotel room isn’t guaranteed. Here’s the fine print they’re hoping you won’t read.

An anxious traveler with a suitcase stands on the airstairs of a jet, looking uneasy

Is travel insurance useless in a crisis? Here’s what you need to know

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