Advocacy
Can your internet provider charge you for equipment you already own?
Zachary Scott, an active-duty servicemember, used his own modem and router for years. So when his internet provider billed him $252 for equipment he never rented, then sent…
Commentary
MoreRising hotel taxes need better disclosure. Here’s the fix.
You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…
These 7 phrases will doom your consumer complaint
Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…
Honest pricing works in travel. Just ask Airbnb.
A cheap airfare catches your eye, you click, and the boxes pop up. Forty dollars for a checked…
Pace the frontier? In travel, AI is already making our lives miserable
An algorithm sets your airfare. Another sets the hotel's rate. A third answers your complaint with a non-answer,…