A company wronged you. We help you fight back.

Our nonprofit advocacy team investigates consumer problems and gets real resolutions — refunds recovered, bans overturned, tickets restored. No fees, ever.

Get Help — It's Free How it works

Or do it yourself.

Search our directory of verified executive contacts at thousands of companies.

Marcus by Goldman Sachs Shane Confectionery OpenAI Perpay See all

A traveler in a straw hat frames a shot with a 35 mm film camera in an old desert city

On Travel

Analog travel: why film cameras and paper maps are back

Bob Gourley works with technology every day. But for a recent trip to Oman, he left the phone in his pocket and shot with a 35 mm film…

A lone traveler with a suitcase stands at a terminal window watching a jet on the ramp

Forum

The government is letting airlines off the hook for some flight delays. Here’s what it means for you.

A cartoon watchdog sits on an airfield watching a row of small parked jets in the distance

Commentary

An air travel watchdog woke up after three years. It wants to bark at posters.

Dejected man sitting on a step beneath a money-transfer storefront sign

Commentary

Why I turned down a $15,000 case

Traveler with luggage on an airport ramp looking up in confusion, a question mark above his head

Forum

A week that changed everything for air travelers

Alarmed traveler with a suitcase beside a rising bar chart labeled travel insurance cost

Safe Travels

How to save money on travel insurance without giving up the coverage you need

Startled woman taking a prepaid debit card from a hand reaching out of a laptop screen

Problem Solved

How to find $4,762 when Comcast says it’s gone

Commentary

Wary pedestrian checking his phone on a sidewalk as a ride-hail car waits at the curb

The price on your screen is fiction

What if a grocery store charged you more for milk because it knew how many kids you had?…

Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Every customer should have the right to reach a human

Hackers cleaned out Amy Pollick's PayPal account. The bot offered to connect her to a human. She typed…

A cartoon scene under a wide blue sky. A dark-haired woman in a white shirt and teal skirt stands on bare sandy ground holding the hand of a small boy in a green shirt. Both are seen from behind and below, faces tilted upward. High above them a white airliner climbs away trailing thin contrails. Low buildings and floodlight masts sit on the horizon at the right. airline preemption

States are doubling down on consumer protections. But why do airlines get a pass?

Federal preemption was the last thing on Jamie Baltus's mind when she booked her tickets from Chicago to…

Cartoon traveler at an airport terminal looking up at a dollar bill folded into a paper airplane

A stunning reversal for airline consumer rights

The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…

Alarmed traveler facing an unsmiling agent across a counter with a monitor between them

Banned by JetBlue after booking through the wrong website

Five dogs of different sizes sitting together in an open hotel elevator

How to get a refund when your luxury hotel stay goes to the dogs

ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Avis said she smoked in her rental car, but she had an alibi

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

No, blood on the walls does not count as a vacation rental amenity

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

A company wronged you. We help you fight back.

Or do it yourself.

Analog travel: why film cameras and paper maps are back

The government is letting airlines off the hook for some flight delays. Here’s what it means for you.

An air travel watchdog woke up after three years. It wants to bark at posters.

Why I turned down a $15,000 case

A week that changed everything for air travelers

How to save money on travel insurance without giving up the coverage you need

How to find $4,762 when Comcast says it’s gone

The price on your screen is fiction

Every customer should have the right to reach a human

States are doubling down on consumer protections. But why do airlines get a pass?

A stunning reversal for airline consumer rights

Advocacy

Banned by JetBlue after booking through the wrong website

How to get a refund when your luxury hotel stay goes to the dogs

Avis said she smoked in her rental car, but she had an alibi

No, blood on the walls does not count as a vacation rental amenity

Destinations

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

In Queenstown, tourism sustainability comes down to earth

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Can Wellington become the world’s first zero-waste capital?

Safe Travels

Why a hurricane that misses you can still ruin your vacation—and what to do about it

More travelers are losing their insurance claims because of this. Don’t be one of them.

How an airport sandwich could destroy your next vacation

Do I still need to take photos of my rental car?

A company wronged you. We help you fight back.

Or do it yourself.

Latest Stories

Commentary

Advocacy

Destinations

Safe Travels

What's your problem?

Don't miss a story

Don’t Miss a Story!