Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why. “Is the clutch failure on my rental car my fault?”
Maybe you’ve heard about Jason Puerner, or someone like him.
Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list. “Travel blacklists: Turning tables on the industry”
When it comes to rental cars, I’m picky. “How to find the perfect rental car for your next vacation”
Why is Stacey Sproul’s rental car covered with dings? And why is she now being charged for the damage? This sounds like a job for the Travel Troubleshooter.
“Help! My rental car is covered with dings”
KC Egan reserved two cars on Priceline for the same time. She prepaid for one. The other was a simple, fully cancelable reservation.
She picked up the wrong car and now she wants me to help her get a refund for the other one.
Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it as far as Newark.
“Hey United, where’s the refund you promised for our rental car?”
Here’s a common complaint from travelers who book through so-called “opaque” sites like Priceline and Hotwire: A customer who tried to buy a particular flight, hotel or rental car, but ended up with a nonrefundable reservation in the wrong place.
That’s what happened to Michael Robinson when he tried to rent a car in Norfolk, Va., through Hotwire. His experience underscores the importance of making sure you get your itinerary right the first time in this day and age of nonchangeable reservations — especially when you’re dealing with the strict opaque sites.
““I rented a car in Norfolk, but Hotwire changed the city””
Rules are rules, but what happens when a travel company promises it will bend them? That’s the question Rebekah Conlon wants to answer. Her rental car, booked through Priceline, was non-refundable and non-changeable, and she knew it.
But just before she arrived in Toronto to pick up the car, she got a troubling call. “A family member had passed away,” she says. “We had to abruptly change our travel plans.”
I contacted Priceline within 10 minutes of when we were supposed to pick up the rental car and informed them of the death in the family. They said they would contact me with details about a refund.
Nice of Priceline to agree to bend the rules for her. But when Conlon followed up, Priceline backtracked.
“Priceline promised to bend the rules, but now it’s backtracking”