Is the clutch failure on my rental car my fault?

Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why. Read more “Is the clutch failure on my rental car my fault?”

Travel blacklists: Turning tables on the industry

Maybe you’ve heard about Jason Puerner, or someone like him.

Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list. Read more “Travel blacklists: Turning tables on the industry”

How to find the perfect rental car for your next vacation

When it comes to rental cars, I’m picky. Read more “How to find the perfect rental car for your next vacation”

Help! My rental car is covered with dings

Why is Stacey Sproul’s rental car covered with dings? And why is she now being charged for the damage? This sounds like a job for the Travel Troubleshooter.
Read more “Help! My rental car is covered with dings”

I reserved two cars, but I picked up the wrong one

KC Egan reserved two cars on Priceline for the same time. She prepaid for one. The other was a simple, fully cancelable reservation.

She picked up the wrong car and now she wants me to help her get a refund for the other one.

Read more “I reserved two cars, but I picked up the wrong one”

Hey United, where’s the refund you promised for our rental car?

Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it as far as Newark.
Read more “Hey United, where’s the refund you promised for our rental car?”

“I rented a car in Norfolk, but Hotwire changed the city”

Here’s a common complaint from travelers who book through so-called “opaque” sites like Priceline and Hotwire: A customer who tried to buy a particular flight, hotel or rental car, but ended up with a nonrefundable reservation in the wrong place.

That’s what happened to Michael Robinson when he tried to rent a car in Norfolk, Va., through Hotwire. His experience underscores the importance of making sure you get your itinerary right the first time in this day and age of nonchangeable reservations — especially when you’re dealing with the strict opaque sites.
Read more ““I rented a car in Norfolk, but Hotwire changed the city””

Priceline promised to bend the rules, but now it’s backtracking

Rules are rules, but what happens when a travel company promises it will bend them? That’s the question Rebekah Conlon wants to answer. Her rental car, booked through Priceline, was non-refundable and non-changeable, and she knew it.

But just before she arrived in Toronto to pick up the car, she got a troubling call. “A family member had passed away,” she says. “We had to abruptly change our travel plans.”

She continues,

I contacted Priceline within 10 minutes of when we were supposed to pick up the rental car and informed them of the death in the family. They said they would contact me with details about a refund.

Nice of Priceline to agree to bend the rules for her. But when Conlon followed up, Priceline backtracked.
Read more “Priceline promised to bend the rules, but now it’s backtracking”