Hey Groupon, what happened to my laptop computer?

After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? Read more “Hey Groupon, what happened to my laptop computer?”

Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

A stranger on my bus tour made me sick. Can I get a refund?

Gayle Hackner took a Trafalgar bus tour throughout Spain and Portugal for 13 days. During that time, she was disgusted that a man and his young son in adjacent seats appeared to be sick. Their constant coughing irritated her. But the last straw came at the end of the tour when she woke up sick herself. Now that she’s home, she wants to know if Trafalgar owes her a refund for this unpleasant bus tour. Read more “A stranger on my bus tour made me sick. Can I get a refund?”

No Expedia refund after his neighbor’s sudden death. Is this fair?

A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely. But Joe Diamond asked for an Expedia refund after his neighbor died in a tragic car accident. Is this a reasonable request? Read more “No Expedia refund after his neighbor’s sudden death. Is this fair?”

‘Unless your mother is dead, there’s nothing we can do and this conversation is over’

When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
Read more “‘Unless your mother is dead, there’s nothing we can do and this conversation is over’”

I’d like my carrier-imposed fees back, please

James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines or British Airways see things his way?
Read more “I’d like my carrier-imposed fees back, please”

Hertz charged me an extra $72. Can I get a refund?

Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay? Read more “Hertz charged me an extra $72. Can I get a refund?”

How did this traveler miss the Megabus?

When Callie Hogan somehow misses her scheduled Megabus to Minneapolis, her mother goes on a crusade to get her a refund. But are mom’s efforts helping or hindering this case? And how did she miss the Megabus in the first place?  Read more “How did this traveler miss the Megabus?”

I couldn’t print my Disney tickets. Can you get my $3,300 back?

While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper Disney tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one? Read more “I couldn’t print my Disney tickets. Can you get my $3,300 back?”