So you wanna stay at the Intercontinental Thalasso Spa Bora Bora? Not with your rewards points

If you think loyalty programs are a win-win, meet Elizabeth Poon. She doesn’t feel like much of a winner right now. Read more “So you wanna stay at the Intercontinental Thalasso Spa Bora Bora? Not with your rewards points”

Banned but not forgotten — true stories from the Elliott blacklist

People often tell me that the favorite part of this site is the comments section. The posts are so polite, helpful and informative, they say. Read more “Banned but not forgotten — true stories from the Elliott blacklist”