How one “disappointed” Dish customer fixed his own problem (and you can, too)

I’ve always said the best cases are the ones where consumers fix their problem themselves, and that’s especially true for Jeff Smith. Read more “How one “disappointed” Dish customer fixed his own problem (and you can, too)”

Why is Dish punishing me with porn?

After several unpleasant exchanges with a Dish representative, Michael Peasley makes a shocking discovery on his bill. Did an employee try to punish him by subscribing him to every adult channel?
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Why is Dish still trying to collect from me?

Will Leeper owes Dish money, but not the $352 it’s trying to collect. Why won’t it back off?
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Dish’s billing system is broken and I can’t fix it

Shutterstock
Shutterstock
Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?

Question: I’ve been having a billing problem with Dish Network for the last three months. Dish deducted $94 from my bank account in June but it never posted to my Dish account.

I called back in mid-July when I saw my unpaid bill and asked the company’s payment research department to investigate. But by the end of July, the money still wasn’t in my account, and my account was closed because of non-payment.

At the end of August, I called the Dish executive resolutions department, and was told to send my bank statement in showing the payment. I did, but I received no response.
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Dish doesn’t work even after “re-education” visit

Arogant/Shutterstock
Arogant/Shutterstock
Her mother’s Dish TV service doesn’t work despite repeated calls to the company. But now it refuses to waive her early termination fee. Does Denise Omelia’s mother have no choice but to pay up?

Question: I’m writing on behalf of my mother back in the States, who has a problem with Dish TV. Her service was installed a few weeks ago, but has been faulty since day one. She’s never had a full day of Dish.

The service freezes, the remote control won’t change channels. It’s the same issue every day.

On the first day when I was visiting her from the U.K., I made three late-night phone calls from my mother’s home to Dish after the remote started to freeze. A phone technician started to troubleshoot. We reset the remote three times, but nothing worked. A technician came to her home, but the problems continued.

Dish ordered a new box, which my 80-year-old mother had to install herself. She had to ask one of my friends to help her,since I had returned to Europe. The new receiver box didn’t work. The TV works for a while and then the remote freezes.

Last night, I spoke with the customer service center supervisor and she said if there are three visits for the same problem, my mother would be released from her contract. Problem is, one of the visits was cleverly labeled a customer “re-education” visit, so Dish won’t release my mother from her contract and insists on charging her a $500 early termination fee.
Read more “Dish doesn’t work even after “re-education” visit”