Early boarding privileges are typically reserved for frequent fliers and passengers with obvious disabilities. But on a recent JetBlue Airways flight from Boston to Los Angeles, gate agents granted special access to a passenger whose need wasn’t that apparent, and perhaps even in violation of their own airline’s policy.
As a frequent car rental customer, Parker Mann has endured countless sales pitches for optional insurance. But recently, the hard sell efforts have crossed a line, he says.
“The latest gimmick is to give the customer a false choice with the question, ‘Do you want the full insurance or the basic?’ — the implication being that the insurance was required,” he says. “I’ve heard this line essentially word for word from three agents at two rental companies in the past year.”
When a young woman named Carissa knocked at my door on a recent Saturday evening and introduced herself as a process server, I knew things were about to get interesting.
And when I read the civil action summons she handed me, I was intrigued.
A Florida-based travel agency had sued me for reporting about its legal troubles on my blog. (I won’t name the agency, because I think part of the reason it filed a complaint was because it craves publicity. Denied.) Next to my name on the suit, I recognized the name of one of the agency’s clients.