What if you’re too afraid to go on your scheduled cruise? Should the cruise line provide a refund?
That’s the scenario that faces thousands of cruisers who are worried about the coronavirus. But it’s something that Carol Freburger faced last year when an overwhelming fear of a mysterious brain disorder in Cuba caused her to become too afraid to go on the cruise she had planned. So she canceled the trip. And although the Norwegian Sky sailed as scheduled without incident, Freburger asked for a full refund for her missed cruise.
NCL turned her down, and Freburger asked the Elliott Advocacy team to try to retrieve her refund. But does a cruise line owe a passenger anything if they cancel over a health fear? “I’m afraid! Can I cancel my cruise and get a refund?”