This surprise anniversary cruise was a dud. Can he get a refund?

Richard Peterson decides to gift his wife with a surprise anniversary cruise to celebrate their 40th wedding anniversary.  Unfortunately, he books a Holland America Cuban Explorer cruise but fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can he get a refund? Read more “This surprise anniversary cruise was a dud. Can he get a refund?”

Eaten by bedbugs on a cruise! Is this enough compensation?

A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.  Read more “Eaten by bedbugs on a cruise! Is this enough compensation?”

Kicked off my cruise for peeing near the pool

When Karen Del Zoppo’s husband suffered a heart attack two years ago, he sustained severe anoxic brain damage, which left him with the mental state and motor skills of a two-year-old.

Del Zoppo didn’t want that to stop the family from enjoying a vacation. As a registered nurse, she’s more than capable of caring for her mentally handicapped husband. So she recently booked a getaway for the couple and her brother and sister-in-law — a western Mediterranean cruise that left from Venice, Italy.
Read more “Kicked off my cruise for peeing near the pool”

The best consumer-friendly travel regulations you’ve never heard of

If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act. Read more “The best consumer-friendly travel regulations you’ve never heard of”

A broken kneecap, a denied insurance claim — and a missed cruise

I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?

No, almost as bad. She broke her kneecap, but she thought she was covered by her travel insurance. She wasn’t. Read more “A broken kneecap, a denied insurance claim — and a missed cruise”

A flight cancellation sinks a Princess cruise

When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution. Read more “A flight cancellation sinks a Princess cruise”

My tour operator canceled my Antarctic cruise – why should I take the hit?

G Adventures cancels Shelley Piontek’s Antarctic cruise after its ship breaks down. But neither the tour operator nor Piontek’s travel-insurance company will refund her transportation expenses. Why not?
Read more “My tour operator canceled my Antarctic cruise – why should I take the hit?”

And now, the comeback

This week’s most popular stories involved cruise ship passengers being dumped at a foreign port because of medical problems.

I’m not surprised. I think these problems resonate with you because you’re curious about the comeback. Did they make it home safely? Did the cruise line ever compensate them? Were they just stuck?

I’m curious, too.
Read more “And now, the comeback”

Denied boarding and turned down by insurance — can I help this reader?

When Jennifer Trotter contacted me with her problem, I thought she had an excellent chance of getting a partial refund from her travel insurance company.

I thought wrong. But her case may not be over yet.

Read more “Denied boarding and turned down by insurance — can I help this reader?”