Can Delta just ignore a refund request like this?

Delta Air Lines significantly changed Patrick Worrell’s upcoming flight and then ignored every refund request he made. Worrell intended to make a visit to the United States from Mexico in July. But the coronavirus made him rethink those plans and he doesn’t want to travel at all now.

With the date of the unwanted modified flight rapidly approaching, Worrell is asking the Elliott Advocacy team to intervene. Can we find anyone at Delta Air Lines who won’t ignore his refund request? Read more “Can Delta just ignore a refund request like this?”

How can I get a refund for a canceled vacation rental?

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong.
Read more “How can I get a refund for a canceled vacation rental?”

If coronavirus made your airline cancel your flight, this is how to get a refund

If the coronavirus caused your airline to cancel your upcoming flight, you might be wondering how to get your refund. Well, wonder no more.

Every day, the airline industry is coming up with new, surprising ways to avoid paying those cash refunds. But our team is here to make sure you know what your airline does — and doesn’t owe you during this pandemic. Here is the guidance you need to ensure you won’t miss any refund owed to you. Read more “If coronavirus made your airline cancel your flight, this is how to get a refund”

United Airlines put me on another airline! Can I refuse?

In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa. Read more “United Airlines put me on another airline! Can I refuse?”

Do not let coronavirus panic make you cancel your trip right now

Coronavirus panic is at full throttle. In the last week, we’ve received hundreds of requests for assistance from fearful travelers about coronavirus-related cancellations. Our advocacy team has been on call night and day, answering questions and providing help. But many reaching out to us have travel plans several weeks and even months in the future. These troubled travelers want to know if — and how — they should cancel their trips right now.

But for most of these travelers, the answer is simple. Do not cancel your future trip today. (Update/Reprint from March 23) Read more “Do not let coronavirus panic make you cancel your trip right now”

Can my guide cancel my trip to Italy and keep my money too?

When coronavirus started closing down Italy, Meryl Silver wondered if she would be forced to cancel her upcoming trip. She didn’t have to wait long for an answer. In early March, the private photographer who was hosting the workshop she was to attend, announced he was “rescheduling” the event. So why won’t he return her $1,200 deposit? Read more “Can my guide cancel my trip to Italy and keep my money too?”

Here are the answers to the top coronavirus travel questions

Do you need a comprehensive guide to help you handle all of your coronavirus travel questions? No worries, the Elliott Advocacy team has you covered.

During the past month, our team has been busy advocating cases like never before — 24 hours a day. Here are the answers to the most frequently asked coronavirus travel questions we’ve received. Read more “Here are the answers to the top coronavirus travel questions”

Coronavirus fears: What you need to know about canceling your vacation

Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back?
Read more “Coronavirus fears: What you need to know about canceling your vacation”

Should you ask for a refund or reschedule your canceled vacation?

Has coronavirus put an end to your upcoming travel plans? If so, you’re probably wondering if you should ask for a refund or reschedule your canceled vacation. That’s the difficult choice many travelers face right now.

Here are a few expert negotiation strategies to help you recoup the value of your canceled vacation. Read more “Should you ask for a refund or reschedule your canceled vacation?”