I feel partially responsible for what happened to Linda and James Keberle.
A few months ago, they contacted me with a question about travel insurance. I referred them to our forum advocates for help, since I was out of the country on assignment.
Read more “Is this enough compensation for an interrupted Windstar cruise?”
Air travel can be hard. It’s been that way since the dawn of commercial aviation — and people like Robert Oliver know it. But it’s how the airlines handle the little bumps and glitches that has changed.
Read more “Is this enough compensation for a ‘difficult’ journey?”
Like any bride-to-be, Sam O’Hanlon-Videau didn’t leave anything to chance when she planned her destination wedding in Hawaii. Read more “FlipKey sends bride packing — can this wedding be saved?”
Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was flying from Rome to Burlington via Philadelphia on US Airways this summer.
Read more “Left at the wrong airport after a cancellation”
British Airways flight 68 from Philadelphia to London was canceled on July 8 — “technical” issues, as Brian Osborn recalls. It was to be the start of a 12-day vacation to Scotland, cut short by a faulty plane or two.
Read more “British Airways abbreviated my vacation — what am I owed?”
If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need help.
Read more “What is this “thing” in my airline meal – and what are you going to do about it?”
It’s not as if Princess didn’t care about the conditions in Andrew White’s cabin on a recent cruise. It acknowledged the problems and it did offer him something for the trouble.
Read more “A princess with bad plumbing – but is this enough of a refund?”
If you’ve ever flown on JetBlue, you know that everyone pitches in to clean the plane after the flight.
Read more “JetBlue and the case of the full barf bag”
Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.
Read more ““Even though some folks might not believe it, airlines have a heart””