Why won’t Air Canada let me fly home?

After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”

Can you change the world? You bet. Here’s how

This morning we featured a story about Spirit Airlines, a company that’s generated more than its fair share of complaints in the past. Way more than its fair share, actually. Read more “Can you change the world? You bet. Here’s how”

Help! Alitalia misspelled my name and won’t change it back

When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
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When ‘Should I Take The Case?’ becomes ‘Should I Have Taken The Case?’

I love it when a company beats me to it.

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Hello, Dummy! Comcast calls its customers more shocking names

Caution: This post contains language that may not be appropriate for a family audience.

The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.

Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
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Caught between United, Expedia and a useless ticket to Fort Lauderdale

Karen DelSignore is flying from Newark to Fort Lauderdale in February. She’s just not sure when.
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Maybe the travel industry’s one-sided cancellation policies are due for cancellation

Change your mind when you’re traveling, and the consequences can be costly.
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Why I love Delta’s new loyalty program – and why you’ll probably hate it

Loyalty programs may be the single greatest scam pulled on the traveling public.
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Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.
Read more “Yes, airlines can do something right”