After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? “Why won’t Air Canada let me fly home?”
This morning we featured a story about Spirit Airlines, a company that’s generated more than its fair share of complaints in the past. Way more than its fair share, actually. “Can you change the world? You bet. Here’s how”
When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
“Help! Alitalia misspelled my name and won’t change it back”
I love it when a company beats me to it.
Caution: This post contains language that may not be appropriate for a family audience.
The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.
Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
“Hello, Dummy! Comcast calls its customers more shocking names”
Karen DelSignore is flying from Newark to Fort Lauderdale in February. She’s just not sure when.
“Caught between United, Expedia and a useless ticket to Fort Lauderdale”
Change your mind when you’re traveling, and the consequences can be costly.
“Maybe the travel industry’s one-sided cancellation policies are due for cancellation”
Loyalty programs may be the single greatest scam pulled on the traveling public.
“Why I love Delta’s new loyalty program – and why you’ll probably hate it”
If you think the airline industry doesn’t do anything right, think again.
“Yes, airlines can do something right”