StubHub
StubHub is a ticket marketplace where buyers and sellers exchange tickets for live events, including concerts, sports, and theater. It operates as a standalone brand headquartered in New York and is owned by StubHub Holdings, the parent company that also owns Viagogo. StubHub Holdings is not a publicly traded company; it remains privately held and has no listing on the NYSE or any other exchange.
What you need to know about StubHub
Customer reviews of StubHub's service are predominantly negative, as reflected in various online reviews. We had a recent case involving Stubhub not delivering customer's tickets. Stubhub sold tickets for seats that does not exist. StubHub’s FanProtect Guarantee failed this fan. The company issued tickets for the wrong showtime. Stubhub refunds the wrong customer. Stubhub sent tickets for the wrong seats to a customer.
- StubHub’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with StubHub with our insider guide or through our executive contacts.
- StubHub’s customer service policies are standard. Here are our frequently asked questions about StubHub.
How to resolve a problem with StubHub
Try self-service first
Use our proven resolution methods, or StubHub’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does StubHub respond?
StubHub’s published process does not allow email‑initiated refunds.
StubHub customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Additional contacts
StubHub self-service links
- Log in to your StubHub account.
- Navigate to "My tickets" and select "Sales" to find the relevant sale.
- Click "Upload tickets" and follow the prompts to add your PDF files.
StubHub customer service policies
StubHub loyalty program
StubHub does not currently offer a formal loyalty program for frequent buyers or sellers.
Frequently asked questions about StubHub
- General refund policy: StubHub’s “FanProtect guarantee” covers instances where tickets don’t arrive on time, are invalid for the listed event, or are misrepresented. It also applies to event cancellations or rescheduling that necessitate new tickets.
- Event cancellations: In case of event cancellation, StubHub typically offers full refunds to ticket buyers, through the original payment method.
- Rescheduled events: StubHub generally honors tickets for rescheduled events. If unable to attend the new date, you can list your tickets for resale on StubHub. If sold, you will receive compensation; if not, you may be eligible for a refund based on StubHub’s policies.
Outdated info? Report it here