WestJet Airlines is a Canadian low-cost carrier that provides scheduled and charter air service to destinations in Canada, the United States, Europe, Mexico, Central America and the Caribbean.
How to reach a person at WestJet Airlines
Main: (403) 444-2581
Customer service: (888) 937-8538
Toll-free: (888) 293-7853
Fax: (844) 223-8478
WestJet Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about WestJet Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with WestJet Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
WestJet Airlines mailing address
22 Aerial Place NE
Calgary, Alberta T2E 3J1
WestJet Airlines social media channels
WestJet Airlines executive customer service contacts
Primary Contact
Angela R. Avery
Executive Vice President, External Affairs & Chief Legal Officer
22 Aerial Place NE
Calgary, Alberta T2E 3J1
[email protected]
(281) 293-1440
(403) 991-7697
Secondary Contact
Diederik Pen
Executive Vice President & Chief Operating Officer
22 Aerial Place NE
Calgary, Alberta T2E 3J1
[email protected]
Chief Executive
Alexis von Hoensbroech
22 Aerial Place NE
Calgary, Alberta T2E 3J1
[email protected]
Frequently asked questions about WestJet Airlines
If you have any questions or want to make a new booking from within North America, you can call its toll-free number at (888) 937-8538. It is available 24/7. Those calling from outside North America should dial +1-403-444-2581.
For WestJet Vacations bookings, call (877) 737-7001. This number is available from North America between 6 a.m. and 10 p.m. Mountain time, seven days a week.
No, WestJet does not currently offer a live chat feature.
WestJet’s cancellation policy varies depending on the fare type. Passengers are generally allowed to cancel within 24 hours of booking without any penalty.
Yes, WestJet operates international flights to various destinations.
WestJet will inform passengers of flight cancellations.
WestJet is considered a low-cost carrier rather than a full-service airline.
WestJet is a Canadian airline owned by Onex Corporation.
Yes, WestJet operates flights outside of Canada to various destinations.
How to get professional help with your WestJet Airlines problem
If you need help with WestJet Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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