Wells Fargo Customer Service Contacts

Wells Fargo’s digital privacy and cookies policy describes how the bank collects, retains, uses, and discloses personal information through its websites, mobile apps, and third-party advertisements. It covers cookies, behavioral tracking, and marketing use of collected data. Users may manage certain cookie preferences through the “Manage Preferences” tool. The policy applies to all sites and apps owned and controlled by Wells Fargo. A separate U.S. Consumer Privacy Notice applies to product-specific accounts.

As a financial institution, Wells Fargo does not have a traditional merchandise return or refund policy. Disputes over unauthorized transactions or billing errors may be submitted to customer service by calling (800) 869-3557 or in writing to the relevant mailing address for the product type. Federal law under Regulation E provides specific error-resolution rights for electronic fund transfers. Customers should contact Wells Fargo promptly after discovering a disputed transaction.

Wells Fargo’s general terms of use govern access to and use of the wellsfargo.com website and associated services. The terms address user registration, chat service conduct, third-party links, electronic signatures, privacy consent, analytics monitoring, and Wells Fargo’s ability to change or terminate services. Users agree to Wells Fargo’s collection of behavioral data when accessing the site.

To access your Wells Fargo account online, visit the Wells Fargo Online sign-on page and enter your username and password. If you have forgotten your credentials, select the “Forgot Username/Password” option on the sign-on page. For further help, call Wells Fargo Online customer service at (800) 869-3557, available 24 hours a day, 7 days a week.

To find your Wells Fargo routing and account numbers, sign on to Wells Fargo Online and select your account, or visit the routing and account number help page. Your routing number also appears on the bottom-left corner of any Wells Fargo check.

To report suspected fraud on a Wells Fargo account, visit the fraud reporting page or call Wells Fargo at (800) 869-3557, available 24 hours a day, 7 days a week. Act promptly, as federal law sets time limits on disputing unauthorized transactions under Regulation E.

To schedule a one-on-one appointment with a Wells Fargo banker, use the online appointment tool. You can select your branch, preferred date and time, and the topic you want to discuss.

To locate a Wells Fargo ATM or branch, use the Wells Fargo location finder. Enter a city, state, or ZIP code to view nearby branches and ATMs along with their hours.

To redeem Wells Fargo Rewards points, sign on to Wells Fargo Online and visit the Rewards redemption page. You can redeem for travel, gift cards, cash credits to eligible accounts, and more. You can also call Wells Fargo Rewards Customer Service at (877) 517-1358.

To dispute a Wells Fargo charge or transaction, call the number on the back of your card or contact general banking at (800) 869-3557. For written disputes, use the Wells Fargo mailing addresses page to find the correct address for your account type. Submit credit card billing error disputes in writing within 60 days of the statement containing the error.

To set up Zelle through Wells Fargo, enroll through the Wells Fargo Mobile app or Wells Fargo Online. For answers to common questions about fees, transfer limits, and fraud, visit the Wells Fargo Zelle FAQ page. For assistance, call Wells Fargo Online at (800) 956-4442.

To send an international wire or remittance through Wells Fargo, sign on to Wells Fargo Online and go to Transfer & Pay, then select Wire Money. First-time international remittances must be completed in person at a Wells Fargo branch. For full details on available services and fees, visit the international remittances FAQ page.

To manage a Wells Fargo credit card account — including viewing statements, making payments, setting up alerts, and redeeming rewards — sign on to Wells Fargo Online or visit the credit card help page. For account questions, call Wells Fargo credit card services at (800) 642-4720, available 24 hours a day, 7 days a week.

Customers outside the United States can call Wells Fargo toll-free from most countries using the numbers listed on the international access codes page. If toll-free calling is not available from your country, call Wells Fargo collect at +1-775-335-1115.