Wells Fargo provides banking, investment, mortgage, and consumer and commercial finance products and services. Founded in 1852, the company maintains its corporate headquarters in San Francisco and executive headquarters in New York City.
Telephone
Customer service : (800) 869-3557
International : +1-925-825-7600
Mailing address
Checking and Savings Accounts, P.O. Box 6995 Portland, OR 97228-6995
Usually 1 to 30 minutes.Availability: Phone support is available 24 hours a day, 7 days a week.
Email support
Usually 1 to 5 business days.
Live chat support
Wells Fargo offers a virtual assistant called Fargo, available 24/7 through the Wells Fargo Mobile app.
Social media
Wells Fargo maintains Social Care Support on Facebook and X, available 7 days a week. Response times can range from a few hours to 1 to 2 business days depending on the platform and the inquiry's complexity.
Help center/FAQ
Wells Fargo's help center/FAQ provides quick answers to common questions regarding account access, online banking, credit cards, mortgages, loans, fraud reporting, Zelle, and more.
To find your Wells Fargo routing and account numbers, sign on to Wells Fargo Online and select your account, or visit the routing and account number help page. Your routing number also appears on the bottom-left corner of any Wells Fargo check.
To report suspected fraud on a Wells Fargo account, visit the fraud reporting page or call Wells Fargo at (800) 869-3557, available 24 hours a day, 7 days a week. Act promptly, as federal law sets time limits on disputing unauthorized transactions under Regulation E.
To schedule a one-on-one appointment with a Wells Fargo banker, use the online appointment tool. You can select your branch, preferred date and time, and the topic you want to discuss.
To locate a Wells Fargo ATM or branch, use the Wells Fargo location finder. Enter a city, state, or ZIP code to view nearby branches and ATMs along with their hours.
To redeem Wells Fargo Rewards points, sign on to Wells Fargo Online and visit the Rewards redemption page. You can redeem for travel, gift cards, cash credits to eligible accounts, and more. You can also call Wells Fargo Rewards Customer Service at (877) 517-1358.
To dispute a Wells Fargo charge or transaction, call the number on the back of your card or contact general banking at (800) 869-3557. For written disputes, use the Wells Fargo mailing addresses page to find the correct address for your account type. Submit credit card billing error disputes in writing within 60 days of the statement containing the error.
To set up Zelle through Wells Fargo, enroll through the Wells Fargo Mobile app or Wells Fargo Online. For answers to common questions about fees, transfer limits, and fraud, visit the Wells Fargo Zelle FAQ page. For assistance, call Wells Fargo Online at (800) 956-4442.
To send an international wire or remittance through Wells Fargo, sign on to Wells Fargo Online and go to Transfer & Pay, then select Wire Money. First-time international remittances must be completed in person at a Wells Fargo branch. For full details on available services and fees, visit the international remittances FAQ page.
To manage a Wells Fargo credit card account — including viewing statements, making payments, setting up alerts, and redeeming rewards — sign on to Wells Fargo Online or visit the credit card help page. For account questions, call Wells Fargo credit card services at (800) 642-4720, available 24 hours a day, 7 days a week.
Customers outside the United States can call Wells Fargo toll-free from most countries using the numbers listed on the international access codes page. If toll-free calling is not available from your country, call Wells Fargo collect at +1-775-335-1115.
Wells Fargo customer service policies
As a financial institution, Wells Fargo does not have a traditional merchandise return or refund policy. Disputes over unauthorized transactions or billing errors may be submitted to customer service by calling (800) 869-3557 or in writing to the relevant mailing address for the product type. Federal law under Regulation E provides specific error-resolution rights for electronic fund transfers. Customers should contact Wells Fargo promptly after discovering a disputed transaction.
Wells Fargo's general terms of use govern access to and use of the wellsfargo.com website and associated services. The terms address user registration, chat service conduct, third-party links, electronic signatures, privacy consent, analytics monitoring, and Wells Fargo's ability to change or terminate services. Users agree to Wells Fargo's collection of behavioral data when accessing the site.
Wells Fargo loyalty program
Wells Fargo does not have a standalone loyalty program per se. However, holders of eligible Wells Fargo rewards-based credit cards are automatically enrolled in the Wells Fargo Rewards program. Members earn points or cash rewards on net purchases, which can be redeemed for travel, gift cards, merchandise, statement credits or deposits to eligible Wells Fargo accounts, account credits, or at PayPal checkout. Rewards cannot be earned through ATM transactions, cash advances, or balance transfers.
Frequently asked questions about Wells Fargo
Wells Fargo offers a virtual assistant called Fargo, which provides shortcuts and answers on the go. You can access it through the Wells Fargo website.
If you need to dispute a transaction, call Wells Fargo customer service at (800) 869-3557.
Yes, Wells Fargo may call you about suspicious activity on your account to verify transactions and ensure security. Always verify the authenticity of any communication.
Wells Fargo may send text messages related to account alerts or notifications. Always verify the authenticity of any communication.
Wells Fargo may send text messages for account-related purposes, but always exercise caution and verify the source of any communication.
You can reach the Wells Fargo executive office at (800) 869-3557. This is the highest level of customer support at Wells Fargo.
If you can't get assistance at the branch level or by calling the bank, try this office. A representative should be able to generate a case number and assign it to a case worker. Typically, cases take up to 10 days to resolve.
The Wells Fargo Escalated Complaints department is the second-highest level of customer support. You can reach it at (800) 869-3557.
We advise trying this support level before escalating your complaint to the Executive Office.
Call Wells Fargo General Banking at (800) 869-3557, available 24/7. If the lock was triggered by suspected fraud, a specialist may need to verify your identity before restoring access. Visiting a branch with a government-issued ID is often the fastest path to resolution if the phone process is not completed. In some cases, customers have reported receiving IRS-related or security letters; check your mail for any correspondence from Wells Fargo before calling.
To send an international wire or remittance through Wells Fargo, sign on to Wells Fargo Online and go to Transfer & Pay, then select Wire Money. First-time international remittances must be completed in person at a Wells Fargo branch. For full details on available services and fees, visit the international remittances FAQ page.
To manage a Wells Fargo credit card account — including viewing statements, making payments, setting up alerts, and redeeming rewards — sign on to Wells Fargo Online or visit the credit card help page. For account questions, call Wells Fargo credit card services at (800) 642-4720, available 24 hours a day, 7 days a week.
Customers outside the United States can call Wells Fargo toll-free from most countries using the numbers listed on the international access codes page. If toll-free calling is not available from your country, call Wells Fargo collect at +1-775-335-1115.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 1, 2015. Updated September 14, 2026.
