Wells Fargo

Wells Fargo provides banking, investment, mortgage, and consumer and commercial finance products and services. Founded in 1852, the company maintains its corporate headquarters in San Francisco and executive headquarters in New York City.

Telephone
Customer service : (800) 869-3557
International : +1-925-825-7600
Mailing address
Checking and Savings Accounts, P.O. Box 6995
Portland, OR 97228-6995
Website
wellsfargo.com

What you need to know about Wells Fargo

Wells Fargo customer service is inconsistent in terms of response times and resolution. The bank did not protect this customer when he became a victim of fraud. This scenario repeated itself with another consumer, and the bank was unwilling to assist in returning a lost wallet to one of its customers. Wells Fargo kept our money after a scammer stole it through Zelle.

How to resolve a problem with Wells Fargo

Try self-service first

Use our proven resolution methods, or Wells Fargo’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Wells Fargo respond?

Phone support
Usually 1 to 30 minutes.Availability: Phone support is available 24 hours a day, 7 days a week.
Email support
Usually 1 to 5 business days.
Live chat support
Wells Fargo offers a virtual assistant called Fargo, available 24/7 through the Wells Fargo Mobile app.
Social media
Wells Fargo maintains Social Care Support on Facebook and X, available 7 days a week. Response times can range from a few hours to 1 to 2 business days depending on the platform and the inquiry's complexity.
Help center/FAQ
Wells Fargo's help center/FAQ provides quick answers to common questions regarding account access, online banking, credit cards, mortgages, loans, fraud reporting, Zelle, and more.
Verified contacts

Wells Fargo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mark W. Elliott
Escalations Director
Secondary
Lester Owens
Senior Executive Vice President, Head of Operations
Chief Executive Officer
Charles William Scharf

Wells Fargo customer service policies

Wells Fargo's digital privacy and cookies policy describes how the bank collects, retains, uses, and discloses personal information through its websites, mobile apps, and third-party advertisements. It covers cookies, behavioral tracking, and marketing use of collected data. Users may manage certain cookie preferences through the "Manage Preferences" tool. The policy applies to all sites and apps owned and controlled by Wells Fargo. A separate U.S. Consumer Privacy Notice applies to product-specific accounts.

Wells Fargo loyalty program

Wells Fargo does not have a standalone loyalty program per se. However, holders of eligible Wells Fargo rewards-based credit cards are automatically enrolled in the Wells Fargo Rewards program. Members earn points or cash rewards on net purchases, which can be redeemed for travel, gift cards, merchandise, statement credits or deposits to eligible Wells Fargo accounts, account credits, or at PayPal checkout. Rewards cannot be earned through ATM transactions, cash advances, or balance transfers.

Frequently asked questions about Wells Fargo

Wells Fargo offers a virtual assistant called Fargo, which provides shortcuts and answers on the go. You can access it through the Wells Fargo website.
You can use the Wells Fargo secure message center to send secure emails to Wells Fargo.
For Wells Fargo online assistance, call (800) 869-3557.
If you need to dispute a transaction, call Wells Fargo customer service at (800) 869-3557.
Yes, Wells Fargo may call you about suspicious activity on your account to verify transactions and ensure security. Always verify the authenticity of any communication.
Wells Fargo may send text messages related to account alerts or notifications. Always verify the authenticity of any communication.
Wells Fargo may send text messages for account-related purposes, but always exercise caution and verify the source of any communication.
You can reach the Wells Fargo executive office at (800) 869-3557. This is the highest level of customer support at Wells Fargo. If you can't get assistance at the branch level or by calling the bank, try this office. A representative should be able to generate a case number and assign it to a case worker. Typically, cases take up to 10 days to resolve.
The Wells Fargo Escalated Complaints department is the second-highest level of customer support. You can reach it at (800) 869-3557. We advise trying this support level before escalating your complaint to the Executive Office.
Call Wells Fargo General Banking at (800) 869-3557, available 24/7. If the lock was triggered by suspected fraud, a specialist may need to verify your identity before restoring access. Visiting a branch with a government-issued ID is often the fastest path to resolution if the phone process is not completed. In some cases, customers have reported receiving IRS-related or security letters; check your mail for any correspondence from Wells Fargo before calling.
To send an international wire or remittance through Wells Fargo, sign on to Wells Fargo Online and go to Transfer & Pay, then select Wire Money. First-time international remittances must be completed in person at a Wells Fargo branch. For full details on available services and fees, visit the international remittances FAQ page.
To manage a Wells Fargo credit card account — including viewing statements, making payments, setting up alerts, and redeeming rewards — sign on to Wells Fargo Online or visit the credit card help page. For account questions, call Wells Fargo credit card services at (800) 642-4720, available 24 hours a day, 7 days a week.
Customers outside the United States can call Wells Fargo toll-free from most countries using the numbers listed on the international access codes page. If toll-free calling is not available from your country, call Wells Fargo collect at +1-775-335-1115.

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