X

Visit the login page and click "Forgot password?." Enter the email address or phone number associated with your account, and you will receive a link to reset your password.

X's privacy policy describes how the platform collects, stores, and uses personal data, including information such as email addresses, phone numbers, device data, and browsing activity. It explains how data may be shared with third parties for advertising purposes, and outlines users' rights to access, modify, or delete their information. The policy also addresses data transfers to the United States and other countries, and compliance with laws including California's CCPA and Washington State's My Health My Data Act.

Try resetting your password. If that doesn't work, contact help center for further assistance.

If your account has been suspended, you should receive an email from X with instructions on how to appeal the suspension. Follow the link provided in the email to submit an appeal.

Change your password immediately and enable two-factor authentication for added security. You should also review your account settings and revoke access to any third-party apps you don't recognize.

Visit the X help center for troubleshooting tips.

Response times can vary depending on the nature of the request and the volume of inquiries X receives. However, X aims to respond to support requests as quickly as possible, usually within a few days.

Report the offending accounts using the platform's reporting tools. You can also block and mute accounts to limit interactions. If you feel unsafe, consider contacting local law enforcement authorities.

Please note that the company's email address is not monitored.

X's billing system does not automatically stop charges when an account is suspended. To request a cancellation and refund, submit a billing support request through help.x.com/en/forms and select the Premium or billing category. Include your account handle, the suspension date, and the charge dates. If your account is suspended and you cannot log in to cancel, contact your bank or payment provider to dispute the charge directly.

If your account is suspended, you cannot cancel through your account settings. Submit a support form at help.x.com/en/forms and select the Premium/billing issue category. If you subscribed through Apple or Google, contact Apple Support or Google Play directly for refund and cancellation requests, as X directs in-app subscribers to those platforms.

X does not offer phone support or live chat. The primary route to a human reviewer is submitting a support form at help.x.com/en/forms and selecting the category that best fits your issue. Most submissions receive automated replies first; responses from human agents typically take 1 to 5 business days and are not guaranteed. For urgent account safety matters, you can also message @XSupport on the X platform directly.

Automated responses are common for account suspension appeals. If you receive only automated replies, resubmit your appeal through help.x.com/en/forms/account-access with additional context or documentation. Tagging @XSupport publicly on the platform can sometimes prompt a review, particularly for accounts with an established post history. As an additional step, you can contact the Elliott.org advocacy team for assistance. Awaiting further confirmation from X on current escalation timelines.

X's Premium FAQ states refunds are not issued for downgrading, though exceptions may apply where required by law. For suspension-related billing disputes, users are directed to submit a billing request through help.x.com/en/forms. If X does not resolve the dispute, filing a chargeback through your bank or payment provider is an option. App Store and Google Play subscribers must request refunds through Apple or Google.

X has had no publicly named CEO since Linda Yaccarino resigned on July 9, 2025. Elon Musk holds the titles of owner, executive chairman, and CTO. X Corp. is now a subsidiary of xAI, which became a subsidiary of SpaceX in February 2026.