T-Mobile US is one of the largest providers of wireless voice and data communications services in the US. The company’s 61 million T-Mobile and MetroPCS contract and prepaid consumer customers use its networks domestically and are able to connect in Europe due to the compatible network of Deutsche Telekom.

12920 SE 38th Street
Bellevue, WA 98006

Phone Contacts

Customer Service: (877) 453-1304
Toll Free: (800) 318-9270

How to get through to a person: Say “I don’t have one” after the prompt, then press 1.

T-Mobile can be contacted by Internet Live Chat, dialing 611 from T-Mobile phones or dialing 1-877-453-1304, or by mail. Help is also available through their Support Community.

T-Mobile support page

Email Contacts

Customer Service postal address:

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

Social Media Contacts


T-Mobile is known to be very responsive via social media.

Also, try their Twitter customer service account.

Executive Contacts

Secondary Contact
Callie Field
Senior Vice President of Customer Service
12920 SE 38th Street
Bellevue, WA 98006
[email protected]

Contact Callie via Twitter:  Callie Field (@CallieField) | Twitter

12920 SE 38th Street
Bellevue, WA 98006

Contact Mike via Twitter:  https://twitter.com/SievertMike

Chief Executive
Mike Sievert
President and CEO
12920 SE 38th Street
Bellevue, WA 98006
[email protected]

Contact John via Twitter:  Twitter account

Last updated: April 30, 2020.

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