Stop & Shop is a supermarket chain headquartered in Quincy, Massachusetts. It was founded in 1914 and operates stores across New England, New York, and New Jersey. It is a subsidiary of Ahold Delhaize USA, the U.S. division of the Dutch-Belgian retail group Ahold Delhaize.
Stop & Shop Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Stop & Shop
The company responds to most customer complaints in a satisfactory manner.
Company customer service response times
| Phone support 1-800-767-7772 | Each store has its own customer service number. Response times: Usually 1 to 15 minutes. Availability: Phone support is available daily from 7 a.m. to 10 p.m. |
| Email support | Stop & Shop does not list a customer service email address. |
| Live chat support | Stop & Shop does not have live chat support. |
| Social media | Stop & Shop is active on social media platforms such as Facebook, TikTok, and LinkedIn. Response times range from one minute to 24 hours, depending on the platform and the question. Here’s how to contact Stop & Shop via social media. |
| Help center/FAQ | Stop & Shop does not have a dedicated FAQ page. |
How to resolve a problem with Stop & Shop
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Stop & Shop mailing address
P.O. Box 55888
Boston, MA 02205-5888
Stop & Shop loyalty program
Stop & Shop runs a free loyalty program called GO Rewards, which members can join online or through the Stop & Shop app and use to earn one point for every dollar spent in-store or online. Points redeem for savings at checkout or for fuel discounts at Stop & Shop gas stations and participating Shell stations.
Stop & Shop social media channels
Stop & Shop executive customer service contacts
Primary Contact
Lisa Martinelli
Vice President, Marketing & Brand Experience
1385 Hancock Street
Quincy, MA 02169
lisa.martinelli@stopandshop.com
Executive Contact
Roger Wheeler
Brand President
1385 Hancock Street
Quincy, MA 02169
roger.wheeler@stopandshop.com
May I return my products for a refund?
Return eligibility: Most new, unused items in undamaged condition can be returned within 30 days of delivery for a full refund.
In-store purchases: Stop & Shop accepts returns within 30 days from the sale date. If you have a receipt, refunds will be issued to the original payment method. For those without a receipt, a store credit will be provided.
Home delivery and store pickup: For online purchases, refunds can be processed within seven days of pickup or delivery by contacting Stop & Shop’s customer care center at (800) 767-7772.
How can I apply for Stop & Shop coupons?
Stop & Shop offers digital coupons through its website and mobile app. You can browse available coupons, select the ones you want, and redeem the coupons during checkout at Stop & Shop stores or online.
How to get professional help with your Stop & Shop problem
If you need help with Stop & Shop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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