Stop & Shop

For online orders, contact Stop & Shop's customer care center at (800) 767-7772 within seven days of delivery or pickup. Have your order number ready. For items that arrived damaged, missing, or substituted incorrectly, you can also request a refund directly from your order history in the Stop & Shop app or at stopandshop.com. In-store purchases follow a different policy: returns are accepted within 30 days of the sale date, with a receipt refunded to the original payment method and without a receipt issued as store credit.

Stop & Shop's privacy statement describes how the company collects, uses, and shares customer information across its website, app, and Go Rewards loyalty program. It sells transaction and audience information of loyalty customers to third-party partners for customer insights and personalized advertising, and customers can opt out of targeted advertising and the sale of personal information through the company's Privacy Center or by sending a Global Privacy Control signal from their browser.

Return eligibility: Most new, unused items in undamaged condition can be returned within 30 days of delivery for a full refund. In-store purchases: Stop & Shop accepts returns within 30 days from the sale date. If you have a receipt, refunds will be issued to the original payment method. For those without a receipt, a store credit will be provided. Home delivery and store pickup: For online purchases, refunds can be processed within seven days of pickup or delivery by contacting Stop & Shop's customer care center at (800) 767-7772.