Nordstrom Rack is the off-price retail division of Nordstrom.
Nordstrom Rack and HauteLook Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Nordstrom Rack
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Nordstrom Rack
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Nordstrom encourages contact from its customers and has supplied contact details to us.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Nordstrom Rack mailing address
700 S. Flower Street
Suite 1700
Los Angeles, CA 90017
Nordstrom Rack executive customer service contacts
Primary Contact
Tacey Powers
Executive Vice President
1600 Seventh Avenue
Suite 2600
Seattle, WA 98101
tacey.powers@nordstrom.com
Secondary Contact
Fanya Chandler
President
1600 Seventh Avenue
Suite 2600
Seattle, WA 98101
fanya.chandler@nordstrom.com
Chief Executive Officer
Erik B. Nordstrom
700 S. Flower Street
Suite 1700
Los Angeles, CA 90017
erik.nordstrom@nordstrom.com
Chief Executive Officer
Peter E. Nordstrom
700 S. Flower Street
Suite 1700
Los Angeles, CA 90017
Pete.Nordstrom@nordstrom.com
How can I contact Nordstrom Rack customer service?
Call (888) 966-6283 or email contact@nordstrom.com.
What is the international telephone number for Nordstrom Rack?
Where can I find a Nordstrom Rack store near me?
You can use the store locator to find locations near you.
What are flash events?
Flash events are special collections of items, which might be available only in limited numbers. Once the event ends, these items might no longer be available, or they could revert to their regular prices.
Is the merchandise at nordstromrack.com the same as in Nordstrom Rack stores?
The brands and styles you see online are similar to what you’d find in Nordstrom Rack stores. However, things sell out quickly online, so the inventory might not always match exactly what you see in the stores.
How to get professional help with your Nordstrom Rack and HauteLook problem
If you need help with Nordstrom Rack and HauteLook, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
