Air Arabia is a low-cost airline based in the United Arab Emirates, offering affordable flights to various destinations in the Middle East, North Africa, Asia, and Europe.
Air Arabia Responsiveness rating
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What you need to know about Air Arabia
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Air Arabia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Air Arabia mailing address
Air Arabia Head Office, Building A1, Next to Cargo Entrance
Sharjah International Airport,
United Arab Emirates,
Air Arabia executive customer service contacts
Chief Executive
Adel A Ali
Building A1, Next to Cargo Entrance,
Sharjah International Airport,
United Arab Emirates,
[email protected]
Does Air Arabia have an online contact form?
Yes, you can find the online contact form here.
How can I contact Air Arabia customer service?
Call +971-600-508-001 or email [email protected].
Does Air Arabia have an online contact form?
Yes, you can find the online contact form here.
When can I contact Air Arabia customer service?
Air Arabia customer service is available 24/7.
Does Air Arabia have a WhatsApp support service?
Yes, +971-600-508-001.
How do I book a flight with Air Arabia?
You can book a flight with Air Arabia through the official website, mobile app, by calling the call center at +971-600-508-001, or by visiting an Air Arabia sales office or travel agent.
How do I check in for my Air Arabia flight?
Check in online through the website or mobile app starting 24 hours before the flight’s departure. Alternatively, you can check in at the airport counter.
What is Air Arabia's baggage policy?
Air Arabia offers a variety of baggage options, including pre-paid baggage allowance. Passengers can choose from different weight options ranging from 20kg to 40kg for checked baggage. Carry-on baggage is limited to one piece weighing up to 10kg. Specific policies can be checked on the website.
How do I change or cancel my Air Arabia booking?
To change or cancel your booking, you can visit the “Manage Booking” section on the Air Arabia website, use the mobile app, or contact the customer service at +971-600-508-001. Note that changes and cancellations may be subject to fees and fare differences.
What should I do if my baggage is lost or damaged?
If your baggage is lost or damaged, report it immediately to the Air Arabia baggage service desk at the airport. You will need to fill out a Property Irregularity Report (PIR) before leaving the airport.
Does Air Arabia offer special assistance for passengers with disabilities?
Yes, Air Arabia provides special assistance for passengers with disabilities. You should request any required assistance at least 48 hours before your flight by contacting customer service at +971-600-508-001.
What in-flight services are offered by Air Arabia?
Air Arabia offers a variety of in-flight services, including a buy-on-board menu with a selection of meals, snacks, and beverages. They also provide in-flight entertainment options on certain flights.
How can I join the Air Rewards loyalty program?
You can join Air Arabia’s Air Rewards loyalty program by registering on the Air Rewards website or through the Air Arabia mobile app. Members earn points on flights and services, which can be redeemed for discounts on future flights.
How to get professional help with your Air Arabia problem
If you need help with Air Arabia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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