WorldStrides Refusing Refund

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Jun 16, 2020
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I received notice that WorldStrides will issue a refund within 6 weeks of the departure date, 4/6/20. They will withhold $271 to pay for fees they claim they can't recover. I will continue to monitor my credit card statements until I see the credit.
Thank you for your assistance so far!
Good luck to on getting your refund. My son was set to leave to Washington d.c. on march 24th they rescheduled it for next year so he woukd be going with the 8th graders next year but he would be in highschool. So i cancelled it as soon as i found out. I paid the extra for the refund to make sure i get it. I think that was 249. They said i would have my refund on or around may 19th. They said it takes 8 weeks after the departure date. Still havent received it. Now they are telling me i will get it on july 7th which will make it 15 weeks after the departure date. I have been trying to talk to a supervisor to tell them that is unacceptable and if i have to wait that long then i should get the other 249 back too.
 

Neil Maley

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Dec 27, 2014
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Unfortunately, almost all companies are taking 90 days or more to provide refunds. They simply do not have liquid funds to refund everyone because in many cases they have already paid for services for the tours they had booked and are likely having trouble getting refunds from those companies. And then we all have to hope these companies are able to remain in business.

If you were told you will get a refund, you might want to contact your credit card company and dispute the charge.
 
Jun 16, 2020
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I definitely realize that now. I thought i was doing good by paying the extra 249.00 for the insurance on it. So that way i made sure to get my money back. So one way or another i will get it back from them if i have to fight it in court or what when you pay almost 1800.00 for the trip plus a non refundable deposit of 49.00 and another 249.00 for the insurance to make sure i get my money back if there are any cancellations.
 

Neil Maley

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Dec 27, 2014
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Did you actually file an insurance claim with Trip Mate?


HOW TO SUBMIT A CLAIM


Before you submit a claim to Trip Mate through your Travel Protection Plan, there are a few things you’ll need to have ready:


  • Your Plan Number: UF380W for Travel Protection Plan or WPUF380C for the Ultimate Protection Plan
  • The departure and return date of your trip
  • Depending on the reason for the claim, Trip Mate may indicate further documentation is required.


Claims may be reported to Trip Mate by any of the following methods:


  • Online – visit https://www.travelclaimsonline.com
  • Phone – call to 1.800.888.7292 during business hours.
  • Fax – 1.816.523.3379
  • Mail – Trip Mate, Inc., 9225 Ward Parkway, Kansas City, MO 64114
 
Jun 16, 2020
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No i just cancelled my trip like they told me to do. I called them to cancel it they sent me an email while i was on the phone with them they had be put it in writing why i was cancelling it then send it back to them she confirmed she got it before i got off the phone with them and told me i would have my refund 8 weeks after the departure date which was march 24th. So i got an email that said i would have the refund on or around may 19th. That came and gone so i called them they told me that the new date for me to get it was july 7th which makes it 15 weeks after the departure date. They told me that their finance department is behind. They told me since i paid the extra 249 i was guaranteed my money back.
 
Jun 26, 2019
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Totally unrelated, but I canceled a pre-payed non-refundable airport hotel room with 7 days free parking with "ParkSleepFly" and as a result of the virus, they agreed to cancel and issued a full refund. Said it could take 30 or more days, but the refund only took about 2 weeks. Just Kudos to "ParkSleepFly" for being a stand-up operation.
 
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Aug 19, 2019
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Looks like Worldstrides has filed for chapter 11 bankruptcy -- I hope some here got their refunds, and fear that those who haven't yet will be wiped out. I know the T&C of their "Full Refund Program" say that it won't pay out at all in the event of their bankruptcy.

I wonder what the long term impact on this style of travel will be, where you have to make payments starting a year in advance...and not even by credit card, so harder to recover. Both of our kids went on trips in February and had a good time, but I would be extremely hesitant to book anything like this again, and I'm betting schools will be wary too.

The entire travel industry is going to have a LOT of work to do to convince people to start leisure travel again after some of the tricks they pulled here, especially the types that have to be booked far in advance.
 
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Neil Maley

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Dec 27, 2014
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www.promalvacations.com
I agree 100% that the travel industry is going to have to change going forward. They must details in terms and conditions what their process is in case of a pandemic so it is clear to clients before booking. Too many did not address this and then changed terms in the middle of this, which shouldn’t be allowed.

But consumers are going to have to be vigilant and read all terms and conditions before plunking down money. If this has taught us anything, it’s that nonrefundable means nontefundable.
 
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Jun 24, 2019
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This is a variant of Gresham’s law, i.e., the bad drives out the good. Once the current problem is resolved, folks will again flock to discounted non-refundable fares, and when something happens, demand that non-refundable become magically refundable.

And reading the terms and conditions does no good if the sellers do not adhere to their own adhesion contracts.

One solution is to always buy insurance (including insolvency protection) for a risk you are unwilling to take.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
23,452
23,416
113
New York
www.promalvacations.com
This is a variant of Gresham’s law, i.e., the bad drives out the good. Once the current problem is resolved, folks will again flock to discounted non-refundable fares, and when something happens, demand that non-refundable become magically refundable.

And reading the terms and conditions does no good if the sellers do not adhere to their own adhesion contracts.

One solution is to always buy insurance (including insolvency protection) for a risk you are unwilling to take.
In this case you would need Cancel for Any Reason insurance for Covid coverage which can’t be sold in every state. And many travel insurers are changing their CFAR policy as well.
 

jsn55

Verified Member
Dec 26, 2014
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Pre-paid anything should not happen without adequate insurance. And insurance is no guarantee, but some travel like cruises, vacation rentals, accommodations concurrent with a big concert or convention require pre-payment. We can only hope that consumers will wise up, read and understand the terms of their agreements ... but we know that is a vain hope. So I'll just preach: don't prepay any travel unless you're willing to lose your money.