We feel weve been treated inhumanely

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Aug 2, 2018
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Signed up and paid in full for Alaska cruise for 8/10-17. 3 days ago had to take husband to ER. Unpassable kidney stone. Urologist next day said no trip and scheduled surgery for 8/13. Travel agent recited our problem to RCC who basically said “shouldve gotten travel insurance” and washed their hands to us. We get that. We asked simply if they could re book. Nope. Is it sobhard to show compassion? Missing this cruise is costing us $5000 and were retired.
 
Sep 19, 2015
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May I ask why you did not buy insurance? Did the agent not mention it? Or what could happen without it?

I guess I just do not understand booking a use it or lose it trip of 5000 without insurance especially if one is a senior.

If someone accidentally drove into your parked car and damaged it but could not afford insurance because of a job loss or health issues would you be compassionate and take the loss?
 
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Aug 2, 2018
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Ultimately healthy people without disease. What loss? A win win if they rebooked, right?
To each his own opinion, i suppose.
 

JVillegirl541

Verified Member
Nov 21, 2014
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Please check with the credit card you used to pay for your trip. Many cards have Travel Benefits which include Travel Insurance. An example would be the Chase Sapphire Reserve Card (I don’t work for or represent Chase) and I’m sure there are many other cards with these types of benefits.
You would have gotten the same result from all the cruiselines this close to sailing. They sell TI for a reason at the time of booking and it would have been about $100 per person.

Hoping your credit card provider has coverage for you and your hubby gets better fast!
 
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Oct 13, 2015
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Since you asked "what loss", let's do the math. Since the cruise sails next week, odds are good that the cabin will sail empty. Most people need lead time to get time off, get a decent price on flights, etc.

Royal Caribbean's profit margin is about 10% so of the $5000 that you paid, $500 is profit and $4500 is operating costs. And yes I know you won't be there to eat the food and drink the beer but they've already paid for that and hired the people to serve you. We won't get into onboard casinos and art auctions just to keep things simple but if we include those, the cruise line takes an even bigger hit.

So if the cabin sails empty, RCC takes a $4500 loss. Remember, when you rebook, they don't get extra revenue so they're still out $4500. You'd have to cruise with them an additional 9 times for them to just break even on you. In other words, you'd have to spend another $45,000 for them to recover from this loss. So not a win win for them.

It sounds like you declined insurance because you're "healthy people without disease" but Insurance is for just the unforeseen circumstance you find yourself in. My kids are young and healthy but you bet we make sure they have medical insurance.

I'm sorry that you're missing the cruise and there's nothing wrong with asking for an exception but just because the cruise line is unwilling to take a $4500 loss doesn't make it the bad guy. You weren't treated inhumanely. You were treated fairly.
 
Mar 17, 2015
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I agree with the others, you are not being treated inhumanly, But absolutely fairly. The other avenues I can see for you to get a refund are either the credit card you booked with having insurance, or your travel agent did not advise you of the need for insurance. If you do contact the executives, leave out details such as you are retired, to what end does this matter? You need to be polite and acknowledge you are asking for an exception. I would also advise asking for a percentage credit rather than simply rebooking, you may get something, although with travel insurance being so inexpensive, you still may not get anything. Use the company contacts from the above link to start writing. I do wish your husband a speedy recovery.
 
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Sep 19, 2015
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Ultimately healthy people without disease. What loss? A win win if they rebooked, right?
To each his own opinion, i suppose.
You are senior citizens. And apparently one was not without a disease.

Do you really think there are many people looking last minute for cruises to Alaska? Air fares are pretty high close to date of travel. And what if they do not resell it?

You made a calculated decision not to buy insurance. Why should other people pay for insurance and you get the same benefit as they do? How is that fair?

While a cruise line may be a large anonymous corporation there are many employees that rely on the monthly income.

If you want any chance of a positive resolution you should be apologetic and not use words like inhumane. What was the cost of insurance — less than $100 per person — the execs will wonder why you did not pay that and why you should get an exception. The Cruise line did not cause the problem and from what I understand they recommend insurance.

If all that is needed is people being humane and compassionate why do I bother to pay for insurance — health, car, etc. I am healthy, never had an a car accident, so why bother?
 

weihlac

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Jun 30, 2017
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Unless you retired at a young age you are not "Ultimately healthy people without disease ". You are older adult Americans without a (yet) diagnosed disease, but are at risk for many acute and chronic illnesses in addition to a kidney stone. That is why they sell travel insurance, just like regular health and auto insurance. Bad things happen to "healthy" people without warning, just as car accidents happen. There is nothing inhumane about refusing to provide travel insurance benefits to those who choose to travel without purchasing travel insurance.
 

Carrie Livingston

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The insurance offered by the cruise line is usually very cheap. I almost always purchase the cruise line insurance to cover the cruise. For my upcoming 10 day cruise, it was only $136. I realize it doesn't offer a full refund but actually depending on when I would need to cancel, a credit with the cruise line but that's okay with me. If your travel agent did not offer you insurance, you may have a bone to pick with them. But the cruise line itself has done nothing wrong. They offered a product you choose not to purchase. If you can't afford to handle the loss, you insure. Simple as that.
 

Neil Maley

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www.promalvacations.com
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johnbaker

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Oct 2, 2014
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@MARILYNBH FYI ... I'm in my forties with kids. I never travel without travel insurance unless I can afford to lose everything I have that's non-refundable. My family has cruised a lot and I normally have purchased our Insurance policy before the cruise confirmation has hit my inbox.

Its saved our bacon twice... Once when my wife woke up with the stomach flu the day we were supposed to leave and the other when a snow storm shut down air travel on the last day of our cruise so we had issues getting home.
 
Oct 10, 2016
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May I ask why you did not buy insurance? Did the agent not mention it? Or what could happen without it?

I guess I just do not understand booking a use it or lose it trip of 5000 without insurance especially if one is a senior.

If someone accidentally drove into your parked car and damaged it but could not afford insurance because of a job loss or health issues would you be compassionate and take the loss?
Travel insurance is a cost of travel. Perhaps your Credit Card has some travel protection.
 
Oct 10, 2016
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Huntley, IL
I agree with the others, you are not being treated inhumanly, But absolutely fairly. The other avenues I can see for you to get a refund are either the credit card you booked with having insurance, or your travel agent did not advise you of the need for insurance. If you do contact the executives, leave out details such as you are retired, to what end does this matter? You need to be polite and acknowledge you are asking for an exception. I would also advise asking for a percentage credit rather than simply rebooking, you may get something, although with travel insurance being so inexpensive, you still may not get anything. Use the company contacts from the above link to start writing. I do wish your husband a speedy recovery.
Politeness, Persistence, and Perseverance.
 
Apr 30, 2016
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I am sorry to hear of your unfortunate situation, but there is good news in your story. The kidney stone popped up before your cruise. If the kidney stone popped up a few days later while you were on your cruise without travel insurance, you would probably receive a bill somewhere around $70,000.00 for a medevac flight plus medical bills from the cruise line's doctor.
 

weihlac

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Jun 30, 2017
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I am sorry to hear of your unfortunate situation, but there is good news in your story. The kidney stone popped up before your cruise. If the kidney stone popped up a few days later while you were on your cruise without travel insurance, you would probably receive a bill somewhere around $70,000.00 for a medevac flight plus medical bills from the cruise line's doctor.
Agree. For those who have never experienced or had a friend/relative experience a kidney stone attack, I can assure you that having one on a cruise ship might turn out to be the single most miserable experience of your entire life. Kidney stones are the one event men have that woman who also experience them liken to childbirth. And men have kidney stones considerably more frequently than women.
 
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jsn55

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Dec 26, 2014
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Marilyn, I am so sorry to read your story. I understand that insuring travel is a novel concept for many, but now it's vital. Back in the day, travel providers worked with their customers to make things right in situations like yours. That's all come to a screeching halt and travellers are expected to insure anything that is non-refundable. I am shocked that your travel agent did not explain this and urge you to buy the insurance. I hope that you will write to RCI and ask for an exception to their rules so you could book another cruise using a credit from this one. It's a long shot, as your cabin probably did sail empty, but we see miracles here every week. Good luck and please let us know what happens.
 
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Feb 13, 2018
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A lot of people do not understand that "rebooking" is cancelling. So sorry to hear about your husbands illness, but this is exactly why I not only urge my clients VERY Strongly to take the insurance, but also get a statement from them in writing if they still choose to decline. It is an agents responsibility to offer the insurance. But unfortunately, it isn't mandatory and MANY situations can arise where the insurance may be necessary.
 
May 26, 2018
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Is it possible to offer the cruise to another couple who might otherwise never be able to do it? (And maybe someone would pay you *something* for the cruise.)
 
Feb 13, 2018
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Is it possible to offer the cruise to another couple who might otherwise never be able to do it? (And maybe someone would pay you *something* for the cruise.)
Many cruise lines will not allow a double name change, nor will the air tickets be transferable to another person.
 
Feb 21, 2018
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Is it possible to offer the cruise to another couple who might otherwise never be able to do it? (And maybe someone would pay you *something* for the cruise.)
Generally - no, this is not possible.

Sometimes a 'name change' can be done but the lead person on the reservation almost always must remain the same to prevent exactly this...'selling' your space to someone else at the last minute.