Signed up and paid in full for Alaska cruise for 8/10-17. 3 days ago had to take husband to ER. Unpassable kidney stone. Urologist next day said no trip and scheduled surgery for 8/13. Travel agent recited our problem to RCC who basically said “shouldve gotten travel insurance” and washed their hands to us. We get that. We asked simply if they could re book. Nope. Is it sobhard to show compassion? Missing this cruise is costing us $5000 and were retired.