Our vacation home has not had a dial tone on the land line since at least Nov. 26, when I first started my quest for a repair. Our mobile phones do not have service here. After spending more than 3 hours (no exaggeration) on chat, since I don’t have a phone that works, and scheduling 3 repair appointments I still have no resolution. Two of the appointments were no-shows. The last chat actually hung up on me, after telling me to call their 800#. They informed me that my appointment scheduled for today had been rescheduled to a day when we would not be here. Maybe they called to let me know?? I can’t use wifi on my mobile since the signal is too weak.