Some airline “good news” for a change. Short story - family trip scheduled and tickets purchased back in December for family trip to France via UAL 3/12-3/28. Nonrefundable tickets, both economy and business. Travel ban announced 3/11 at 6 PM, we were due to leave the next day. As everyone knows, phone times inordinately long so we cancelled on line so not to be marked “no show”. Initially given 12 month flight credit, only valid to complete travel by 12/2020. Last week, I was offered an exchange to ETC. Using the “3 P’s” recommended, I was persistent and just received refund in full to credit card of purchase! So hang in there, be polite and keep trying, you never know!