They are swamped right now due to the hurricane. Give them a little bit of a break. You are also dealing with a discount airline that is in the business of volume and not always customer service - that’s one of the drawbacks of highly discounted carriers. They don’t offer as good customer service in some cases as legacy Iines.That makes no sense. It is all electronic and there should not be a delay!? I understand the financial loss the airlines are suffering, but that's not an excuse to pass it on to their customers!