I ordered an item on line. Their web site notes that you can cancel the order within 12 hours for a full refund. I did decide to cancel the order just a couple of hours after I placed it - well within the 12 hour timeline. I emailed asking for my order to be cancelled and requested a refund. They responded back with a standard email reply and said if that didn't resolve my issue to email them again. I did - I again requested my order be cancelled and my credit card refunded. The reply I got back this time was literally "Hey - why do you want a refund?" I referenced my previous correspondence about cancelling the order and issuing a refund. For 3 days, I did not get a reply. Then today I get an email confirming that the item has been shipped. They are obviously not going to issue me a refund. Should I initiate a credit card charge back? With the item now on it's way to me, I didn't know if a charge back was appropriate. Thanks!