Have a non-refundable economy ticket with SAS to Hamburg via CPH on May 17 returning June 11. Have received the following e-mail fr SAS:
The only options they give are rebooking or a voucher. Buried in the email is a link for passenger rights which talks about getting a refund, but states refunds would be for taxes only. Checking the actual booking on their website it says the outbound portion has been cancelled. I understand it may take some time, but would like to apply for a refund. I know that according to DOT regs we are entitled to a refund if the airline cancels the flight no matter the reason. Are we are entitled to get a refund for the entire price we paid for the ticket even if it was a non-refundable ticket? Any concerns that this may be a problem due to the wording of the email, since the email does not specifically say the flight has been cancelled even if the booking states cancelled? The SAS website gives conflicting into regarding the voucher and refund.
Due to the current situation, we need to adjust and change our flight schedules. We understand that this is not optimal for you and we are aware of the impact this decision has. But your safety and well-being is always our highest priority.
If you’ve booked a flight with us with departure scheduled before 31 May, we have different options.