My family traveled to Spain for the month of March, and I made reservations for 4 Airbnb's, one from March 13 to March 25, 2020. Spain declared a State of Emergency on March 13, announcing that all public buildings, churches, monuments, parks, restaurants and stores, etc. would be closed. In addition, airlines had to limit flights and passengers. We changed our return flight to March 16. Since we were already in Spain, we checked into the Airbnb on March 13, and told the Host we would be leaving on March 16. She said "no problem, everyone is cancelling and Airbnb is refunding fees for reservations". I could not reach Airbnb and left a message on their help line requesting a refund for the 9 days we did not stay. Airbnb eventually responded that we did not satisfy requirements of the Covid 19 Extenuating Circumstances Refund Policy, and therefore, the host had to approve refund, which they did not. I would like help getting a refund.