Booked a trip to Florence, Italy for four. UA canceled flights. UA will refund tickets to Ovago. Ovago wants $250 per ticket as airline administration penalty. This seems excessive. Should I just file claim on trip travel insurance - had recent TIA and have medical letter from Dr saying under his continuing care and his advice is do not travel. Trip insurance cost $425. Ovago fees = $1200. Ovago needs my consent to pursue refund from UA. Very disappointed in Ovago agent’s response and assistance. Any suggestions?