NOVASOL. Danish company with property rentals in France, EU.

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May 25, 2020
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Does French law over ride their rental contracts? The property I booked is in France. If so, what if they refuse to follow it? Their contracts, which don't consider pandemics, (https://www.novasol.com/faq/general-terms-and-terms-of-rental) state they do not give refunds ( no credits) without penalties. The law of March 20, 2020, in response to Covid-19, states that property rental operators may keep any deposits on existing bookings for up to 18 months to accommodate renters who cannot keep reservations, allowing time to reschedule in this period, and to protect rental operators from losing their cash flow. It states that after the 18 months, if rescheduling cannot occur, the deposit is to be returned.

I contacted Novasol about present options and received an email referring me to their contract. Before I contact them again, I want to know what leverage I have and what a good strategy might be. I can mention the Ordonnance in hopes they'll follow it, but I anticipate resistance.

I would l like to keep the booking for 8/15/20, but with the pandemic, cannot know now what the situation will be then. Having them hold my 337 euro deposit for 18 months would be fine--if they stay in business--and follow the law. By their contract, If I cancel before 6/6/20 it costs me 10% of the total booking or 137 euro. After that, more. I can live with this unfair loss but prefer not to if there is a way to avoid it. Many thanks for any guidance.
 

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smd

Mar 14, 2018
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From my reading, I don't believe this law gives you any additional cancellation rights. If Novasol must cancel, the law allows them to provide you with a credit rather than a refund. However if you cancel, the contractual terms still apply.
 
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Neil Maley

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Advocate
Dec 27, 2014
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www.promalvacations.com
Don’t cancel now. It’s too early. Please read this story about canceling too early. If the cancellation penalty is the same- you will only receive a credit if you cancel- you have nothing to lose by waiting.

 
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May 25, 2020
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From my reading, I don't believe this law gives you any additional cancellation rights. If Novasol must cancel, the law allows them to provide you with a credit rather than a refund. However if you cancel, the contractual terms still apply.
Thank you, I hadn't read it that way and appreciate your help!