I have discontinued my services with Fios/Verizon, about a month ago. Made a positive switch to Comcast, less money. My contract of 2 years was up and they refused to work with me financially, so I saved 30$ making the switch, sounds great right! Fios want's their equipment, I don't drive and the kit they sent me to put their equipment in weighs a ton, for me. I did contact them on Saturday before Patriot's Day and I spoke with a gentleman stating he spoke to dispatch and COULD send someone out to my area to retrieve the box. He stated with the holiday it would be either Tuesday/Wednesday, not. I called on Friday, box still staring at me and reach a CS REP. who stated she could not assess my account and there is nothing they could do for me, hmmm. I told her I had arrangements with Fios and continued to tell her my story and the next person and on and on, I switched 5 times in less than 6 minutes. No one had a clue. The person I spoke to on Saturday was from Long Island NY, the person's I spoke with on Friday were from the Philippines. Lack of communication!!!!!!!