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Sep 13, 2019
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Hi,
Recently we got a letter from Alamo Damage Recovery Unit saying there was damage to our rental vehicle. There was absolutely no damage to the car while in our use. We were even checked out by their agent when turning the car in and nothing was noted. Unfortunately we did not take pictures of the vehicle. I only took a picture of the odometer and gas reading when we picked it up. Luckily, I found this site and followed the advice on how to reply to the letter to dispute the claim. I disputed the claim, I asked for time and date stamped photos of the vehicle immediately prior to and after use including the license plate, a record of the rentals from the time we returned to when we receive letter of the damage, photo of the mileage indicator showing when the alleged damage was reported, and a copy of the damage / incident report. I emailed this to the email address on the initial letter. I only got an automatic reply. Then yesterday (8 days after my email) we got another letter with invoice for the charges for all the "alleged" damage, a request for our auto insurance information, and supposed photos of the damage (no time stamps, no license plate). In my opinion, these photos prove nothing. It might not even be the same vehicle and who know when this damage happened.

We called our insurance company (USAA), not to submit a claim, but just to have on record that this scam is happening and we are trying to dispute it. We asked for advice. Basically we were told, just keep trying to dispute it. If we do need to make a claim, they will try to investigate it and shut it down, but they may end up just paying it and we would be stuck with the $500 deductible. I was disappointed by that, but they said their job is to protect us from wrongful lawsuits, etc.

Anyway, I don't know what is the next step in this process. Do I send the Damage Recovery Unit another email again disputing these charges and claim? Do I contact the executives at Alamo? Is there someone else I should contact or something else I should do to try to shut this down? Please advise. Thank you.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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113
New York
www.promalvacations.com
Our advice in that thread is to contact Alamo Corporate, not the damage recovery unit. The Executives at Alamo are the ones who get these dropped.

If you haven’t used our company contacts please start over.
 
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