Little League and The Elliott Way!

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Sep 9, 2018
68
164
33
Hi All!

I'm so excited that my first official thread is a positive one!

In our town, LL was cancelled for the year (not surprisingly). The league sent everyone an email basically stating "We're keeping your fees and rolling them over for next season unless you'll be aged-out by then." Essentially, the aged-out athletes can get a refund, but the rest of us don't get our money back!

Before I did anything, I diligently checked the T & C's to make sure that I didn't agree to a No-Refund policy when I signed up my son (Thank you, Neil and Christina!). There was no such language in there.

My take is that parents should have been given a choice. They offered a choice for the older kids....why not the rest of us? I'm not looking for my money immediately, as I know that these things take time. But to just assume that parents want to roll over their money into next year is unfair, IMO. Just looking for things to be fair and equitable. If some were offered a refund, then everyone should be. They have the capability to give refunds, clearly. I know this is all unprecedented and takes time. Again, my issue is not that "I want my money NOW." It's that I want the choice about what to do with it.

Anyway, several parents were ready to do a CC chargeback. Being a loyal reader, I know that is the LAST option. Instead, I used Janice's rule of the 3 P's and sent my email.

POOF! 24 hours later, the LL admin changed their mind and is now offering a refund to everybody who asks for one! While an automatic refund would be nice, I've been on here long enough to know that this is indeed a victory! I'm so happy that us parents politely stood up for ourselves and obtained the refund that we wanted.

I could NOT have done this without the help of ALL you wonderful, thoughtful, and intelligent advocates! The Elliott Way truly works and I am SO grateful for all of your hard work and dedication.

Thank you again! Continue to stay safe and healthy!

-Pixie Pie :D
 

jsn55

Verified Member
Dec 26, 2014
9,904
10,712
113
San Francisco
What a nice post to read, PixiePie. As they say, you did GOOD. I have to smile, knowing that the Little League peeps just didn't want to be bothered giving refunds and thought all you families would just roll over. You were right, and I'm glad you prevailed. Thanks for posting this, it feels good, especially after all the OPs who don't understand why they're not immediately receiving whatever it is they're waiting for.
 

Barry Graham

Administrator
Staff Member
Director
Jan 7, 2015
1,336
1,259
113
Thanks so much, I am so glad that our community could help, that it had a good outcome and that shared good news!
 
  • Love
Reactions: Pixie Pie