My family booked a stay at the new Legoland Florida Pirate hotel back in November. It was supposed to open in April and we were staying May 27- June 3. They have decided to not open the hotel until at least June due to the stay at home orders. They are refusing to refund me my 1500 dollars. They only want to reschedule my trip. I cannot go another time due to my schedule as a teacher and they are telling me it is my problem, although they broke our agreement on the room I purchased. I have called them several times and was told no one could help me and the only supervisor I could speak with would be in the United Kingdom and they could not connect me, they could only give me the phone number. I have tried to call that number several times after activating my international calling, and the call will not go through to anyone. This pandemic is nobody's fault, but they are punishing me when the service I purchased can no longer be provided. As a teacher, I cannot afford to lose such a large amount of money.