Hi. In February (pre-Covid lockdown) I booked an apartment for two weeks in Ocean Grove, NJ. It was the first time I used VRBO. Like many, I thought it would be safe by July. However, as an older renter, I became concerned that it would not be safe for me. Long story, but the owner cancelled me, claiming that she would get me the full refund if she booked the property. She has a no refund for cancellation policy that she would not change. VRBO claims they are encouraging her to refund me but I have little hope. She really has no incentive to book because she’ll get my money anyway and what’s to stop her from getting private (she has her own company) renters in there and never booking through VRBO. There are also new local pandemic occupancy rules that come into play here, which VRBO doesn’t seem interested in knowing about. I found this forum from the article Chris Elliott wrote about Vrbo’s new policy including many more options for cancellations. In fact, the executive who was interviewed said HE was looking for a vacation rental for his family with a flexible cancellation if he felt the “time was not right.” Ha! But those of us who have genuine health/safety concerns but who booked early are stuck.