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Got a letter saying I owed ~$2000 for damage that was preexisting and began taping my phone calls. Posted a video on YouTube in case others may want to take similar approach. Title is Budget Sedgwick SCAM EXPOSED.
We have a post on how to deal with these and it works in getting the claims dropped in almost every case. You need to stop dealing with Sedgwick and start dealing with the Executives at the car rental company.
I agree, I quickly realized that after I asked for a manager at Sedgwick and they transferred me to a suicide prevention hotline. Nevertheless it was difficult to find somebody at Budget who was willing to talk to me. Even after getting assurance from budget (on tape) that the charges would be dropped, I’m still expecting more hassle because it doesn’t seem apparent to me that the two companies know how to talk to each other, by design.
Best practice would be to obtain promises in writing. However, sometimes calls are necessary, especially when interactive dialogue is needed. In those cases, I use and recommend this approach:
Find and install a call recording app to record the call in it's entirety
When the call has run it's course, stop/restart the recording and ask them (by name) if you can review the call with them
Most will say yes, after which you present the main points discussed
In the end you will have a 1-2 minute record, which is small enough in size (less than 50 MB) to attach to an email if necessary. Otherwise, you may have a record that is too large to send and/or too long for someone to be willing to listen. The Youtube video referred to above is 27 minutes long.
That’s helpful, thank you. I’m not saying my phone call was the optimal approach and was not posting it as a “how to,” I’m obviously not an expert, I’m just trying to spread awareness of a couple different elements, inclusive of their phone obstructionism. I agree that the unedited version of my phone call would need some work to be effectively usable but it’s a pretty good start. I like the idea of having them review it with me so thanks for that as well. Do you have similar contacts for Sedgwick because I would like to escalate my complaint about being transferred to a suicide prevention hotline?
When composing/sending your appeal . . .
Do not reach out to every contact simultaneously or even one right after another
Do not start with the CEO - begin at the lowest level in the above list, and give each contact one (1) week to respond before escalating to the next level