Budget Scamming

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Sep 8, 2019
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The Budget Car rental, May 2019, resulted in a minor scrape. My fault. Budget charged be the deductible of $3000.
The repair bill was $900 plus. They owed me a refund of $2000. plus.
This all happened in New Zealand.
Budget's claim agency reviewed the situation and emailed Budget, Auckland, NZ., to pay me the refund.
Many, many phone calls and emails have produced only apologies, agreement to my right to a refund, but nothing has ever been refunded.
Budget Auckland is now totally ignoring my phone calls and emails.
It's been three months. They are illegally keeping my money.
Any ideas?