Hello. We are seniors. My girlfriend and I could not get to our flight out of JFK on Sept. 12th 2017 with British Airways Flight 116 to Milan, Italy because we were leaving out of Guadalupe via Puerto Rico on Sept. 7th on Delta to connect up with our flight on British Airways to Europe due to being caught in the hurricanes in the Caribbean. There were no other flights we could get on because the airport was closed and would not be able to get on another flight until after Sept. 12th. due to all the damages. Phone service and internet was down, and it was a nightmare at the airport with the injured coming in. I was able to get phone and internet service for a moment, and did call to tell the airline of our problem and to cancel before the flight on BA was to leave. BA told me they did not care about my problem, and that I would have to pay for my flights anyway, plus have to buy all new tickets for all those segments again! My flights were going from the Caribbean to New York on Delta Airlines who canceled our flights and gave us a refund because of the hurricanes, but our flight from JFK on BA was going to Milan and back to San Francisco from Amsterdam on Oct. 3rd, 2017. We also had other flights to connect up with from Rome to Barcelona back to Milan then to Amsterdam and back to San Francisco. I have all the emails I sent, plus showing the airport was close and beyond my control. They refused to give me a refund, and said since I did not show up that they were also canceling my flight back home! I had to buy all those tickets again from another company which ended up being so much more expensive as last minute just to get out of Puerto Rico during the disaster. I had my credit card company take the BA charges off which they agreed due to the circumstances, but BA keeps putting it back on my credit card! This has been so devastating to me and ruined the trip. I need help! I have not authorized the charges from BA they keep putting back on my card, and have spent unbelievable time trying to deal with this matter. Please help, people should not be punished and injured more when they are in a hurricane or natural disaster beyond their control! Thank you for anything you can do. I have all the paperwork and emails. Booking was made through Explore Trips, but they told me I would have to get British Airways to take off the charges which they refuse to do.