No apology needed, Risa. We are always happy to hear travelers' experiences, how issues are solved and that kind of thing. I'm delighted to read the booking.com behaved professionally for you, it's a lovely change from the usual complaints about an online booking service. I keep hoping that eventually one or two of them will figure it out and start behaving like a true travel agent. The concept is sound, but to date the online services have not impressed anyone with their customer service when faced with a challenge.Nothing, sorry I was just adding my experience with booking.com to the general thread. I hadn't quite clocked that the original question is a couple month old and wanted to help. The Budapest hotel was just a bit of an ironic side rant, since most common wisdom has seemed to suggest that it's better to have booked directly with hotels vs. though booking sites.
What would you like from us?