Four withdrawals on consecutive days sounds like a pattern. Because you disagree with what they said does not mean that they are lying. Someone got your PIN and you need to do a thorough reassessment of your financial and online security. Again, there are BofA contacts on this website who are above the initial level of customer service. If you're interested in ranting, you've been successful. If you are interested in fixing a problem, you can try to write to them one at a time, waiting a week or two before moving up the chain if there is no response. I would refrain from saying that they are lying and unethical. Insulting someone who is trying to help is not the way to go.I am blaming the bank because they are LYING. Denying a claim saying the the ATM cash transaction were consistent with prior activity on my account. That is clearly a lie and all bank statements show I have never did ATM cash transactions. SO I do blame the bank for it's unethical handling of this claim. A bank should not lie to deny a claim.