I recently returned from an American Cruise Lines ship called the Queen of the West the ship was outdated, dreary and dumpy. The food was mediocre , the staff was inexperienced and unprofessional. We were expecting an historian lecturer and exscorted tours. We got none. The cruise for one week was outrageously priced. $1400 per night. We were expecting a luxurious experience for what we paid.ive called a emailed cuto,Ed service and have not received a reply. What do I do?