Back in November, 2019 I was driving an Alamo rental car and I did happen to be rear ended while waiting at a red light. Inmediately, I contacted Alamo Car Rental and notified them about the incident. Upon returning the car that evening, I also let the the clerk receiving vehicles aware of the incident. He took a look at it and told me not to worry, that is was a minor thing that the Alamo repair unit will be able to buffed it up. To my surprise, after a couple of weeks I receieved a letter from Alamo Recovery Unit with a claim and charges of almost $5,000 for the car repairs. I had contact Alamo Recovery Unit and explained them that it wasn't my fault, that I did have a police report from the incident available and the at fault driver insurance and contact information. They told me to provided them with that information, that they will go after the at fault driver in order to collect for the car repairs. Well, so far there have been three different recovery unit specialist assigned to my claim and no one has been able to resolve it. They keep coming back at me with the charges and threaten to take it to a collection agency. Should I go after the at fault driver insurance and file a claim on my own? I have notified my own insurance company about the incident but I'm not in a situation to pay for a $500.00 deductible at the moment. Any recommendations on how to dispute and resolve this claim will be really appreciated. Thanks!!!