Airbnb rental

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Oct 9, 2016
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We have a rental starting on June 18th in Rhode Island with a group of friends celebrating a bride to be. We have tried to cancel since we are all from Boston....and are under a travel advisory. we all live in different homes and 2 of us are nurses in boston hospitals treating covid patients.
We have been offered a partial refund in the form of a credit if we respond within 48 hours. We opened a case with Airbnb and it was denied.
Airbnb free cancelation policy covers up to June 15th, our check in date is june 18th, we are only 3 days over the cancelation dates. any suggestions. The bride is sad enough that all her celebrations are being cancelled never mind losing money.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
23,067
23,017
113
New York
www.promalvacations.com
What is the cancellation policy of the rental? That’s what matters and what you agreed to at time of rental. If you are already in cancellation penalty, you have nothing to lose by waiting to see if Airbnb changes their refund policy.

This is a totally unregulated industry. It’s not the same as renting a hotel- you are dealing with the goodwill of the owner of the place you are renting and to the terms you booked.

Please read this, it tells you what you can and can’t do

 

Dwayne Coward

Administrator
Staff Member
Director
Apr 13, 2016
848
1,343
93
St. Louis
They have updated the dates a couple of times already, so they may do so again or may not if States start opening back up. Unfortunately, if you cancel before they do so, then you may be limited by the terms of the booking. You'll have to decide if you want the credit they offer now or take your chances that they will extend the dates on their extenuating circumstances policy.