Aegean Air/Refund

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Jun 18, 2020
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I am a travel agent, and have been having problems getting a refund from Aegean Air for a schedule change. My clients' flight was changed from JMKATH which made it impossible to connect with flight from ATHMAD. Aegean cannot accommodate them on another flight on 09/02/2020. Airlines have always refunded for involuntary schedule change. Now Aegean is only offering credit vouchers, which do not resolve the problem. If the vouchers are not used, apparently my clients can get a refund after a year! This has nothing to do with covid, and makes no sense. My clients need a resolution now. We can wait until travel date to see if airline resumes normal cancellation policies, but that does not solve the problem. Thank you.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,899
22,850
113
New York
www.promalvacations.com
Here is your problem- these aren’t US airports so our DOT rules about refunds don’t apply. You are stuck with the air rules in Greece.

And Greece has put in place a new law that travel suppliers don’t have to provide refunds. They can issue a travel credit and if the credit is not used within 18 months, then they can receive a refund and that is most likely your only option as they state.
 
Jun 18, 2020
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Thank you so much. I will go ahead with the credit vouchers, and they will have to wait for the refund. Funnily enough my client's last name is Maley!
Valerie. Windsor Travel.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,899
22,850
113
New York
www.promalvacations.com
We are having a similar problem with a Greek cruise line
not refunding for clients that canceled before the pandemic was in full swing. They are not budging and our clients are furious because they should have had a refund in April.