A mistake was made, but by whom?

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May 14, 2020
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I made a hotel reservation for two rooms: One for me, a room with two queen beds for my husband and my 2 daughters and the other, a handicapped room with one king bed, for my in-laws. My in-laws got to the hotel first and checked in. They were given the room with two beds. When we got to the hotel several hours later, we realized that we had gotten the handicapped room with one bed.

The woman at the front desk was very apologetic but said the hotel was at capacity so we had no option to change rooms. We asked about a roll away cot and were told our room was too small to hold one. I told my husband he should just ask his parents if we could switch rooms but he said that they were already unpacked. I slept in the bed with the girls and he slept on the floor.

I'm not planning on trying to get anything from the hotel, but I'm just wondering who was at fault here: the hotel staff for mixing up the rooms or my husband for not asking his parents to move? Or was it just one of those situations where there really was no way out?

Thank you!
 

Neil Maley

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Dec 27, 2014
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Your in laws should have traded rooms- it’s that simple. Why didn’t they tell them when they checked in they were there for the handicapped room?

Your party got the rooms they booked. It was up to the first one there to tell the hotel who needed the handicapped room.

Why couldn’t your husband move his parents belongings to the right room?
 
May 14, 2020
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Excellent question! I guess I had thought that if there were two different type rooms on the reservation that the hotel would ask what room the people checking in wanted. Which, I see now, is not really their responsibility. I realize I should have pressed for my husband to tell his parents we need to switch.
 

Mel65

Mar 23, 2015
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Also, how much unpacking had they done, really? Toothbrushes and maybe a few toiletries? And if he was that insistent, I'd have said, "Well, then either the girs are spending the night with Grams and Gramps, or you are!" and put that spare bed to use in their room!
 
May 14, 2020
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Also, how much unpacking had they done, really? Toothbrushes and maybe a few toiletries? And if he was that insistent, I'd have said, "Well, then either the girs are spending the night with Grams and Gramps, or you are!" and put that spare bed to use in their room!
I love this idea! LOL
 
May 16, 2018
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The grandparents had 2 choices:

1. pack up and let the hotel staff carry their suit cases to the new room, or

2. leave everything unpacked and let the adult child and spouse plus the 2 grandkids each grab a few things and transport them to the new room.

Of course after a couple trips, someone --likely the grandkids-- would have just said, "Hey! It would be so much easier if we put the stuff into the suitcases!"

:)

(Just a little mirth intended....I know that sometimes people can get cranky after traveling and perhaps this is why the decision was made to let the grandparents stay in the wrong room.)
 
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Apr 1, 2019
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I am curious, did the hotel ask the grandparents if the wanted the room with one bed or two? Maybe the grandparents didn't want to sleep together and then it would be on them.
 

Patina

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Dec 22, 2015
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I am curious, did the hotel ask the grandparents if the wanted the room with one bed or two? Maybe the grandparents didn't want to sleep together and then it would be on them.
That actually makes some sense since I have a hard time believing that they wouldn't move just because they had already unpacked their things. It makes no sense that they expected a family of four to sleep in one bed!
 
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mmb

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Jan 20, 2015
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That actually makes some sense since I have a hard time believing that they wouldn't move just because they had already unpacked their things. It makes no sense that they expected a family of four to sleep in one bed!
I actually read the OP letter as the grandparents not even knowing about the issue as the husband did not want to involve them in a solution.
They might even have been mifted about not getting their HC room. I just think they were totally unaware of all the implications, or even that they got the wrong room.
 

Patina

Verified Member
Dec 22, 2015
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I actually read the OP letter as the grandparents not even knowing about the issue as the husband did not want to involve them in a solution.
They might even have been mifted about not getting their HC room. I just think they were totally unaware of all the implications, or even that they got the wrong room.
The plot thickens!!!
 
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GAT

Apr 23, 2018
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Two Points:
1) This post belongs in a Dear Abby or Miss Manners column ;). Although it was fun to read it here.
2) In keeping with my "lessons learned" approach to issues like this, when making the reservations, one can indicate which names go with which rooms. This should avoid any confusion at check-in.