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  1. D

    VRBO and homeowner keeping full rental amount for Covid-19 cancellation-- do not use VRBO

    The problem: I rented a large 5 bedroom VRBO house for our family reunion to celebrate my mother's 92nd birthday in Jupiter FL (near where she lives as she cannot travel anywhere more than 1/2 from her independent living residence in West Palm) in April 21019 for the week March 14-March 20...
  2. K

    Difficulty getting full refund from VRBO/Owner

    Hi. In February (pre-Covid lockdown) I booked an apartment for two weeks in Ocean Grove, NJ. It was the first time I used VRBO. Like many, I thought it would be safe by July. However, as an older renter, I became concerned that it would not be safe for me. Long story, but the owner cancelled me...
  3. D

    VRBO/Home Away Refusing to Assist with Refund for COVID-19 Cancellation

    Has anyone had any success or have suggestions as too how to get assistance in obtaining a refund for a VRBO rental that has to be cancelled due to the global pandemic? I am the proud mother of a soon-to-be graduate of Tulane University in New Orleans. In anticipation of this exciting event, I...
  4. M

    Onyx Hotels kept our money during COVID19 crisis! Don't stay at their properties or Waller Creek District

    Me and 3 other friends reserved a VRBO property listed above, Waller Creek District, in February for travel March 19 - 23. When the travel restrictions due to COVID 19 started coming in, we contacted the property management company proactively asking about canceling since it was not safe, nor...
  5. P

    Vrbo Caught Lying And Penalizing Owner

    I called to cancel this guest because he did not sign the contract. I spoke with Dan in customer service. I confirmed with Dan that I would not be penalized. I was not penalized until two hours later when Jillian in the customer resolution dept then sent me an email telling me I will be...
  6. H

    VRBO - Disputing owner's damage claim

    Hi, Just wanted to get the general opinion of the situation I am facing. Let me summarize what we had recently gone through via VRBO. (1) Booked rental in NH (2) On the day of our travel to the rental I had sent an email to the owner asking if grill was available, for which she had mentioned...
  7. G

    VRBO / Homeaway – Not Doing Enough to Protect Customers from Scams

    I’ve read some of the other posts on this site regarding rental property customers who lost money as the result of a phishing scam whereby the property owner’s account was hacked. I was also a victim of this crime, but I took additional measures to raise my concerns to Homeaway/VRBO during the...
  8. C

    VRBO reservation refund

    Anyone else have trouble getting responses from owners listed on VRBO? I'm trying to cancel a reservation according to the guidelines established by the homeowner of the property I had reserved. I have called and texted the phone number listed for the property and have gotten no response. In...
  9. G

    VRBO theft reimbursement

    What recourse do I have for a claim for theft of $1,800 (including identity theft of ID and credit cards, jewelry and laptop) of goods while renting a VRBO? The property was managed by SenStay, and vacation insurance through VRBO was not purchased. A thief entered an unlocked back door on first...
  10. J

    A thief/guest booked through VRBO

    I always hear/read a traveller's side, but this one is from the owner's side. I want to share with you what happened with our property listed on VRBO (listing 839861): We always have a passion for decorating/renovating. So this house was renovated and practically has new (almost) everything in...
  11. J

    Flatbook and NTS Corporate Housing Rescind Chicago Apartment Availability Without Warning

    I rented (thru the Flatbook site) a property NTS is now offering thru Homeway (#816809) only to find that, after sending the rental amount in full, and purchasing non-refundable airline tickets, that my reservation was voided, leaving us with no place to stay in Chicago. A senior executive of...