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  1. L

    Filing a Complaint

    Actually, there was another option. Call every Comcast number available until someone speaks with me and continue to seek help. Thanks.
  2. L

    Filing a Complaint

    I've not heard from the Comcast Executive Office. Last week, I was granted an automated payment extension; was certain I could get my billing issues resolved as I have documentation for the errors that were made. Unfortunately, I didn't know what options were available or discover your site...
  3. L

    Filing a Complaint

    Great advice and will write to the first executive and move on per your suggestion. Unfortunately, when a bill is due and in question, there isn't the luxury to repeat weekly steps, especially when weeks are spent attempting resolve issues with a company. I'll sure do the best I can and thanks...
  4. L

    Filing a Complaint

    Thanks for responding. I worked with customer service for almost 2 weeks so will contact the Executive Office and take next steps as necessary.
  5. L

    Filing a Complaint

    Hello. I'm having problems with billing issues and considering how to move forward. Would you suggest I submit my complaint to a sole source or utilize multiple sources in order to maximize results? As the company has been difficult to work with, I don't want to further exasperate the situation...