Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Thank you for your response.....yes we are aware that Red Tide occurs in Florida. At the time of our booking, however, it was in the Gulf of Mexico and not on the Atlantic side. The cancellation policy is a 60 day policy, nothing after 60 days. Again, thanks for the input.
We reserved an ocean-front property in Sebastian, Florida on August 19, 2018 for a one-week stay beginning on Sunday November 4, 2018. We learned about the red tide on October 19, 2018. We contacted the owner to cancel, hoping to re-book for time in December. He stated he would not cancel...