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  1. K

    Best Buy and their return policy The Retail Equation (TRE)

    Thank you Christina.
  2. K

    Best Buy and their return policy The Retail Equation (TRE)

    He said that this should not have happened being in an Elite member. But it started the later part of last year with my MacBook computer. They have a dollar amount equation that is used. So, my MacBook that was returned and had to special order a MacBook put me over somehow. But the error was...
  3. K

    Best Buy and their return policy The Retail Equation (TRE)

    Hi Christin,a, you are 100 percent correct. I was extremely surprised with my phone call today. Not to mention how kind he was. He actually listened and reviewed the issue at hand. Settled it as we were talking. But you are correct us saying that that I needed the actual person. Yes, I...
  4. K

    Best Buy and their return policy The Retail Equation (TRE)

    Good news today. The Best Buy Corp office called me. We had a great conversation. He is taking these items off my report. I’m good to go. Thank you guys for all your help and support.
  5. K

    Best Buy and their return policy The Retail Equation (TRE)

    Thank you Christina. I will do that. Do I also delete the post in here? Can they read this one? Or just the Yelp one?
  6. K

    Best Buy and their return policy The Retail Equation (TRE)

    The only other post I put was on Yelp. I did shoot my self in the foot. I let my emotions to this matter cloud my writing. The only thing on my part with the returns was I went under the advise of their techs in what to purchase. I have used BB for a long time. But TRE did say that they do...
  7. K

    Best Buy and their return policy The Retail Equation (TRE)

    Thank you for your constructive criticism. Extremely helpful. I did put my emotions first when I write this and did not think.
  8. K

    Best Buy and their return policy The Retail Equation (TRE)

    Unfortunately I did send this letter. I’m feel extremely humiliated by BB. I guess I should have calmed down before I pressed the send button. Ugh!
  9. K

    Best Buy and their return policy The Retail Equation (TRE)

    Major iossues with this TRE also know as The Retail Equation. I have posted on a few sites about this. I think it is unfair to consumers who are HONEST and have RECEIPTS. I'm also an Elite menber with Beat Buy. Below is a letter I sent to their corp headquarters. i also posted on YELP and...