Recent content by Hector Perez

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. H

    More thorough investigation by Pay Pal

    Yes I am, I am currently living in Venezuela, I didn't know that my PayPal account is based in Singapore therebefore I can't understand why in the portals of both agencies of the United States I can enter all the residency data corresponding to other countries.
  2. H

    More thorough investigation by Pay Pal

    I have had a lot of work lately, however, online I have managed to file a complaint today, for the subtraction of the 900 dollars from my account, at the CFPB indicating the ID number of the COMPLAINT XXXXXX-XXXXXXX. And previous days I filed the complaint for identity theft in the Federal Trade...
  3. H

    More thorough investigation by Pay Pal

    I'd assume the reason Paypal considers this transaction valid is that the person who initiated it logged into your account using the correct password. Yes I agree, but it is the events that occurred during the next hour that indicate that there was no authorization from me. You used the same...
  4. H

    More thorough investigation by Pay Pal

    The fraudulent purchase was 3 pieces of 3D models for a total amount of $ 980 of which 900 were charged to my account.
  5. H

    More thorough investigation by Pay Pal

    Wait- you actually made a $980 purchase? You never mentioned a purchase near that amount. Maybe I could not explain myself that is the transaction in dispute. What happens is that the amount in the PayPal account is 980 but only $ 900 is charged to my bank account and says I still owe $ 80...
  6. H

    More thorough investigation by Pay Pal

    When checking the history of my PayPal transactions since 2016 (maximum period that the system allows us to review), the maximum value is $ 50. And I don't think there is a value greater than that in previous years.
  7. H

    More thorough investigation by Pay Pal

    Some of the procedures you mention are options a customer can choose to include or suppress in their account. I did not know that multiple identity verification procedures were optional. Someone in the forum told me in a previous question. I remember that six months ago I traveled to Panama and...
  8. H

    More thorough investigation by Pay Pal

    On November 21 I received an email from PayPal Executive Escalations where they indicate that my claim has been denied: Below is part of the communication referred: “Mr Perez, I understand you are unhappy about an unauthorized claim you raised relating to a payment on your account that has been...
  9. H

    More thorough investigation by Pay Pal

    I didn't know it was optional. Anyway, knowing that they exist and what they are for, lets you know what your weaknesses are.
  10. H

    More thorough investigation by Pay Pal

    On 11/03/2019, report a complaint of identity theft to the Federal Trade Commission to obtain the number xxxxxxxxx. On 11/05/2019, in view of the fact that I have not received a reply, I proceeded to send an email to the secondary contact of Paypal executives. In my opinion, Consumers or users...
  11. H

    More thorough investigation by Pay Pal

    On 10/29/2019, I sent an email, with the case, to the primary contact on the list. In case of not getting an answer, which is considered a reasonable period to contact the second of the list? I want you to know that since I am from Venezuela my native language is Spanish, not English, so I...
  12. H

    More thorough investigation by Pay Pal

    Thank you very much for your words of support. I hope you're right and PP solves it favorably for me. I too hope the bad guys can't access my account. Anyway my debit card is blocked. There are people in the world who like to get easy money , of course it is a minority.
  13. H

    More thorough investigation by Pay Pal

    yes, I already put a block on the card that is associated with my paypal account. About the transfers I can't do that because it was a charge on my card, not a transfer.
  14. H

    More thorough investigation by Pay Pal

    I took the phone number from my phone book. I'm sure I talk to Paypal staff. I have not responded to PayPal messages using the links in their emails, as these indicate that they should not be answered. The two communications that I sent after the restoration of my account, on 10/26/2019, I...
  15. H

    More thorough investigation by Pay Pal

    I took the phone number from my phone book. I'm sure I talk to Paypal staff. PAYPAL's email address has long been found in my favorite bookmarks. I will contact the executives of Paypal by that e-mail address that you indicate. Thank you.